TNC Bills Move Forward In New Jersey, Pennsylvania

Legislation containing new regulations, taxes, restrictions, and compromises are moving to state senates.

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Lincoln Continental Unveiling Brings Out The Fan Club

South Bay Ford gives its fleet and retail customers an up-close look at the sedan that's creating a big buzz in the industry.

Do You Provide Customer Service Or Experience?

Companies may be tempted to stick with the former, but clients can almost immediately notice when the focus isn’t on the latter.

5 Ways To Improve Customer Service With Tech

As customers expect more from companies, businesses and brands need to step up to the plate to meet those challenges.

Operator Shakes Things Up With GoGo Party Bus

Lenesia Cooper plans to make her service the number one preferred form of transportation for celebrities and professionals in Atlanta.

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Thumbs Up For Fingerprint Background Checks

OCT. LCT: As members of the industry call for more thorough vetting of TNC drivers, how are operators handling fingerprint background checks?

When Did Operators Become IT Guys?

OCT. LCT: Tech management is a must, so pay close attention if your fleet justifies an in-house or contracted CTO or CIO.

When “The Cloud” Bursts And You Lose Data Control

OCT LCT: You’ve stored all your reservations data safely in the cloud to protect it from fires, floods, power outages, computer failures and theft. Then, the cloud bursts and you lose access.

What Would Driverless Cars Do To The Limo Business?

OCT. LCT: No one knows for sure, and the future holds unexpected surprises. But the chauffeured business would change in serious ways.

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