NOV LCT: The outsource dispatch industry involves a time-tested list of protocols to ensure drivers get to clients on time.
LCT Web-X-clusive: To beat TNCs at their own game, you must be willing to make use of the technology that’s available.
End-to-end system includes pre-arranged and on-demand booking capabilities.
JULY LCT: VOXER provides cell-based radio technology for free by piggy-backing off the failed Sprint Nextel application.
The question arises: If limo and taxi drivers must use hands-free/single touch communications, why not TNCs?
Driving Gem: What to do in the event of confrontations with angry, unstable and/or intoxicated passengers.
FEB LCT: How-To: Scheduling chauffeurs and drivers is a balance of conforming to transportation and labor laws while meeting client requests.
There is much more involved with dispatching than you would think, as I reaffirmed recently on a difficult day.
Holiday travel heightens the risk of missing or losing an incoming air travel client. Stay specific.
As a limo operator, one of my specialties is dealing with less-than-perfect days.
For the first time, operators from different software providers can communicate directly via a neutral network in real-time.
JUNE LCT: Dispatching a motorcoach or SUV limo into an unfamiliar area brings fears of the unknown, online mapping systems take out the guesswork.
Companies in Chicago’s Transportation Group operate as their own entities but share reservations, dispatch and a fleet.
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