JAN. LCT: An expert shows how the first few moments with a customer can close a sale or ensure lasting loyalty to your company.
Limo Lesson: Some celebrities really do make their own calls for service. Be polite to every caller asking about a reservation.
JUNE LCT: How do they work? How do they charge? Is it the right decision for your company or should you keep your calls in-house?
Smile, even when you don’t feel like it & especially when you're on the phone. A smile comes through a voice & makes an impression.
Ever telephone your own business as a mystery caller? Were you pleased with what you heard? If you didn’t like what you heard, don’t fret – the situation can easily be improved
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