These points will sound familiar to anyone providing the best possible service for their clients.
Operators react to a recent report that states an increase in the number of females joining the industry.
Staying fit for long hauls behind the wheel can reduce risks to passenger safety.
Part of retaining your workforce is praising their accomplishments and giving constructive criticism to help guide them in their career journey.
eNews Exclusive: Operators Mark and Zach Forester have developed a course that has helped them train quality employees who abide by company values.
Was the reaction too harsh? Or an important part of what is supposed to set luxury transportation providers apart from TNC drivers?
With the advent of TNCs like Uber and Lyft, customers increasingly expect on-demand transportation.
Alison Ford and Sephanie Carnes of The LMC Group will be presenting on how to attract quality employees.
AUG. LCT: After April 1, 2018, drivers found out of compliance with electronic logging devices could be ordered out of service. Is your service at risk?
eNews Exclusive: Kathy Baker says the way you treat your employees is what makes, or prevents, them from giving you their all.
AUG. LCT: When a trip runs longer than the maximum hours allowed by federal transportation rules, you must arrange accommodations.
MARCH LCT: In determining if an employee is too old to perform a job, you must follow the rules against age discrimination.
NOV. LCT: Forming relationships with your customers is a vital part of retaining them. But how do you ensure you and your employees never cross the line of professionalism?
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