JAN. LCT Editor's Edge: If the TNC wants independent drivers, then they should take full advantage of their status.
NOV LCT: It’s not just Millennials anymore; everyone has become accustomed to getting anything they want in mere seconds.
OCT. LCT: If you want to attract and keep more customers, then you need the tools to reach them where they’re at.
Bots can now help businesses big and small with reliable and instant service capabilities that drive client engagement.
Computers and smartphones have conditioned us to text and email our way through life. Here’s how Millennials and managers can work together to break the habit.
eNews Exclusive: Everybody texts…so why don’t you allow your customers to?
In 2017, more companies will open up messaging channels to talk to customers and leverage artificial intelligence to support resulting volume growth.
With or without gadgets in hand, drivers can do the most dreadful things behind the wheel.
MAY LCT: Texting, calling, or prompting via tablets are all options that help dispatchers and chauffeurs avoid distracted driving.
In this edition, Uber drivers get up close and a little too personal.
Driving Gem: If you text while driving, or read e-mails, you might as well be drunk.
A passenger videoed the chauffeur texting while driving a bus to the Hamptons one day after a fatal stretch limo accident.
An AT&T study surveys drivers between the ages of 16 and 65. 17% admit to taking selfies!
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