JIM LUFF Blog Post: Two young people remind me how having to meet strangers happens to you throughout your life.
APRIL LCT: Many unpleasant actions can occur in our work environments. Keeping accurate records of them can prepare owners/managers for all options.
JIM LUFF BLOG: Don't throw it all together on the day before, or else you may leave behind some mission critical items.
JIM LUFF Blog Post: What if instead of spending resources fighting Uber and Lyft, we focused them on the superior service that makes us better?
MARCH LCT: Placing bottles of water and mints with your logo doesn’t create a “wow factor.” Neither does a complimentary daily newspaper.
FEB. LCT: There’s more to be said and to learn about reaching people where they spend so much of their time. Here are answers to four common questions.
JIM LUFF Blog: What can your operation learn from a hot shave in the men's room and a platter of warm chocolate chip cookies?
JIM LUFF BLOG POST: I opted for convenience over safety and learned some tough lessons. Told you so.
JIM LUFF BLOG: The opportunities for generosity abound, but how much do we have to give?
JIM LUFF: Don’t miss these opportunities that offer your business a chance to grow.
JIM LUFF: Here's a solution to all this group and networking activity competing for your attention and wallet.
AUG. LCT: When a trip runs longer than the maximum hours allowed by federal transportation rules, you must arrange accommodations.
JIM LUFF: Operators are having trouble finding service-oriented chauffeurs across the nation.
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