People

Georgia Operator Cuts Where It Counts

Lexi Tucker
Posted on March 26, 2020

Tammy Carlisle, VP of sales and marketing for Action Worldwide Chauffeured Services

Tammy Carlisle, VP of sales and marketing for Action Worldwide Chauffeured Services

ATLANTA, Ga. – With the coronavirus ravaging many companies, business owners must do what they can (and often do without) to get through it.

Tammy Carlisle, VP of sales and marketing for Action Worldwide Chauffeured Services, has taken the opportunity to go through every little expense her company has to help her determine what is a must-have and what can be eliminated to help her bottom line.

Think Small

“It’s amazing the little things many of us probably don’t even pay attention to,” she explains. One such expense she has gotten rid of is her HP Instant Ink subscription. It’s something so minor one might not even realize they have it if not for times like these.

“If nothing else, COVID-19 is making people stand up and take notice. You learn a lot going through an event like this. The Better Business Bureau charges us every month to be accredited. We cut that cost for now, and eliminated our internet service at the office, which saved us $140 a month. They allowed us to put it on seasonal hold for $4.99 a month,” she says.

“It’s like I’ve worked harder than ever to not make money,” she jokes. Luckily, the company has 1099 contracted chauffeurs, which allows them to take runs when they get them.

Be Resourceful

While business is certainly slower, she does get some affiliate trips she’s doing for clinical trials. She’s also picked up someone who had been quarantined in Italy and was able to come back to the U.S. to her family. Taking clients to doctor appointments has also helped Action Worldwide stay afloat.

She warns although these are desperate times, operators should still do their due diligence when they get calls that sound far too good to be true. “People are still trying to commit fraud, so be careful. Do what you can to avoid being duped, which will cost you money you don’t have.”

With any downtime she has, she ha been calling wedding planners who may have fall weddings, as well as other vendors and relationships she has that she normally doesn’t have time to contact. “These are people you can get in touch with right now because usually they are so busy. Make the most of the situation and it will pay off when things go back to normal.”

For those who aren’t owners but work in the industry as affiliate managers, CSRs, and dispatchers, Carlisle cautions don’t let the situation make you lazy; use the time to learn new skills and make yourself essential to the company.

“In the interim, just take care of yourself. Be kind to others, and do what you can to help.”

Related Topics: coronavirus, COVID-19, crisis management, disasters, emergency planning, emergency preparedness, Georgia operators, women in the industry

Lexi Tucker Senior Editor
Comments ( 1 )
  • Bill Devine

     | about 9 days ago

    Great article. Thank you Tammy

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