2020 LCT Award Winners Reflect A Changing Industry

Martin Romjue
Posted on February 20, 2020
OOY Class Of 2020 (L to R): Jeff Greteman, Lori Greteman, Bart van Leijden, Guri Rajput, Jess Sandhu, LCT general manager Jim Luff, Amy Sorensen, Charles Wisniewski, Neil Davies, and Gary Fraser. (LCT photo)

OOY Class Of 2020 (L to R): Jeff Greteman, Lori Greteman, Bart van Leijden, Guri Rajput, Jess Sandhu, LCT general manager Jim Luff, Amy Sorensen, Charles Wisniewski, Neil Davies, and Gary Fraser. (LCT photo)

LAS VEGAS, Nev. — The LCT Operator of the Year Awards turned 30 this week, as it caps three decades of calling out the high performers who run luxury ground transportation companies.

The LCT Magazine awards program draws out the latest and best practices of doing business, which we’ll be featuring more of in the coming months. At the annual LCT Awards Celebration on Feb. 18, sponsored by Ford/Lincoln Limousine & Livery Vehicles, LCT recognized six operations in the exhibit hall of the annual International LCT Show in the Sands Expo at the Venetian. It was hosted by LCT general manager Jim Luff and Global Ground Transportation Institute executive director Sarah Gazi.

For the first time, LCT opened all fleet awards categories to operators based outside of the U.S. as well, reflecting the growing participating of global and international operators in the ILCT Show and in the industry overall.

The winners are:

LCT Operator of the Year 1-10 Vehicles: Guri Rajput, Seattle Royal Town Car & Limo, Seattle, WA

Rajput believes in the power of stellar customer service. When clients call, they don’t get a prompt to click a number to speak with someone; they get the office staff directly. This operator knows patience is worth the payoff. Even if a client doesn’t choose to book, he takes the time to answer all their questions on the phone. He says, “A customer may not choose you today, but they will remember that conversation they had with you and that will leave an impression.”

LCT Operator of the Year 11-30 Vehicles: Bart van Leijden, ETS, Amsterdam, the Netherlands

ETS has a rigorous training program that includes two months of being mentored by the business’ most experienced chauffeur: A 20-year company veteran whose frank appraisal of potential hires is something the owner depends upon. The prospective chauffeur then gets on-the-road training. The winner says, “I can safely say the chauffeurs I entrust with my cars are almost better drivers than me! This is very important for us since they are directly linked to the brand and therefore have to represent the reputation of quality, reliability, and professionalism we have worked to maintain for 25 years.”

LCT Operator of the Year 31-44 Vehicles: Charles Wisniewski, Teddy's Transportation System, Norwalk, CT

Teddy’s is an established company that goes back generations to the era before World War II. But don't let its age fool you. The company deploys a raft of the latest technologies that keep its clients constantly connected and track every aspect of chauffeured service. Dashcams, e-signs, self-booking, mobile devices, and chauffeur mobile data terminals are just a few of the advances of the innovation menu.

LCT Operator of the Year 45+ Vehicles: Jess Sandhu and Harry Sandhu, A&A Limousine & Bus Service, Seattle, WA

For A&A Limousine & Bus Service in Seattle, technology plays a large part in how this winner does business. Online booking and quoting takes away a lot of the back-office work, which enables them to focus more on providing stellar customer service in other ways.  Clients receive an automatic text with the GPS location of the car as soon the chauffeur has arrived or is 15 minutes away. In social media marketing, retargeting events on Facebook helps drum up more wedding business.

LCT Global Operator of the Year: Neil Davies and Gary Fraser, Secure Ground Transportation Ltd., London, England

Secure Ground Transportation regularly works with a list of affiliates that reads like the roster at the United Nations. It's all Mercedes-Benz and Range Rover fleet serves major global events and a roster of high net worth clients and VIPs who expect strict security. Their chauffeurs receive elite training from the special Royal Escort Group. 

LCT Motorcoach Operator of the Year: Mike, Cathy, Jeff, Pat, and Scott Greteman, Windstar Lines, Inc., Carroll, IA

Windstar Lines spans a diverse fleet of 140 buses that include motorcoaches, VIP sleeper coaches, and minibuses. Training, safety, and customer service are hallmarks of this brand that operates 10 hubs throughout the Midwest and Southwest.

Related Topics: 2020 ILCT, Connecticut operators, Global operators, honors and awards, London operators, motorcoach operators, operator achievements, Operator of the Year Awards, Seattle operators, United Kingdom, Washington operators

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