People

Blending Parenthood And Professionalism

Lexi Tucker
Posted on October 23, 2019
Mimi Vielhauer, a member of the sales team at MCA Transportation

Mimi Vielhauer, a member of the sales team at MCA Transportation

ORLANDO, Fla. — Mimi Vielhauer, a member of the sales team at MCA Transportation, wanted to be in the travel industry for as long as she can remember. As a child, she didn’t get to experience seeing the world and wanted to change that.

“I figured if I was in the industry, I could,” she says. She gave a speech in high school about how she wanted to work somewhere that would allow her to get around, and eventually followed in her mother’s footsteps to work in her travel agency. Over time, she got a feel for all aspects of the industry, including hotels, motorcoaches, and tour operations.

Embracing The New

She started in the industry when only the secretary had a computer, hotels had keys, and dispatch was done with books or on boards. With everything on a smartphone, keeping up with all the new technology and apps is a challenge. Instead of just shrugging and hoping to learn things as she goes along, she asks her children to help her understand how to use it to its full potential. “Instead of resisting, it’s important to take the time to learn.”

Something else she’s learned in this business is you don’t leave work at your desk when you head out for the day — you take it home with you. Being a part of the Women in Buses Council gives her an opportunity to speak to others about the challenge this presents when it comes to work-life balance.

“It’s a fun and challenging career. You must ask questions and listen to clients and others in your position. Don’t be afraid to make a mistake, because they will happen. Be sure to fess up to them and don’t try to blame someone else; say you learned from it, you’re sorry, and do everything you can to ensure it won’t happen again.” Having earned a degree in communication arts from the University of Cincinnati, she also stresses the importance of listening to others before you act.

A Little Help From Friends

This year marks her third on the executive committee for Women in Buses. She began her service on the tour and travel committee and is now on the communications committee.

“It’s still a man’s world out there in the bus business, so it’s comforting to be able to get together with other ladies who understand what it’s like. When I first joined, it was at a time when I was both taking care of my older parents and smaller kids. It’s great to have others to talk to who understand the challenges of being a mother, caregiver, and pursuing a full-time career…all at the same time.”

She says it’s a great networking group and enjoys having numerous people to test ideas with. Everyone talks about how they can work together, and that unity and desire to help one another is refreshing. “The webinars and in-person meetups enhance your education and provide you with opportunities to build friendships.”

Stay Strong, Know What Matters

After surviving the industry for 40 years, she has gone through many periods of change and is thankful she’s been able to keep up. She advises other operators, “Stay positive, dream big, and never get so busy making a living that you forget to make a life.”

Related Topics: charter and tour, Florida operators, hospitality, motorcoach operators, motorcoaches, Sales & Marketing, tour buses, tourism, women in the industry

Lexi Tucker Senior Editor
Comments ( 2 )
  • Lucy Mata

     | about 18 days ago

    Real nice!!! Loved it, good to have you on board.

  • See all comments
More Stories