Operations

Driving Business Travelers To Your Safer Service

Martin Romjue
Posted on September 25, 2019

Jay Campbell of the business travel media outlet, The Company Dime, hosts a keynote panel titled the The Ground Travel Buyer Forum on Nov. 4 at LCT East in Atlantic City, N.J. (photo: Company Dime)

Jay Campbell of the business travel media outlet, The Company Dime, hosts a keynote panel titled the The Ground Travel Buyer Forum on Nov. 4 at LCT East in Atlantic City, N.J. (photo: Company Dime)

For years, Transportation Network Companies (TNCs) like Uber have generated one headline after another about unsafe passenger incidents. That has now added up to an image of safety risks and a lack of duty of care.

As a result, corporate travel buyers are becoming more aware and want to ensure their companies don’t put executives, managers, and employees into risky travel situations.  

“The safety issues have sparked the conversation, and it’s resulted in a real awakening to that piece of spending,” says Jay Campbell, a veteran business travel editor and writer who will be hosting the keynote panel at LCT East on Nov. 4. “Companies are now looking at it: Who are the potential providers? What are the best types of contractual arrangements we can come up with?”

Campbell will lead a discussion at the Hard Rock Hotel in Atlantic City with corporate travel veterans Mike Boult and David McDonald, who will explain what they look for in a ground transportation service and how to get their business.

“Ground transportation is as interesting as it’s ever been in corporate travel in the last few years,” says Campbell, co-founder and editor of The Company Dime. “Certain types of industries have more use of chauffeured services than others, but clients who haven’t paid attention in the past are paying more attention now.”

Another issue the panel will address is the tension between the demand of employees who prefer the convenience of ride hail, app-centric ground transportation and corporate travel buyers trying to minimize risk.

“A dilemma for businesses is if employees want to use Uber, do they address that and how?” Campbell asks. “Risk management and safety issues are still No. 1 for most corporations, but then secondarily, they look at service and savings. Travelers are expecting informal ease of service.”

The session will be held Monday, Nov. 4 at 11 a.m. in the conference area of the Hard Rock Hotel.

About The Panelists

Jay Campbell, co-founder of The Company Dime, created travel business newsletter The Beat in 2004,  co-founded Travel Procurement magazine in 2006, and integrated them into Northstar Travel Media's BTN Group in 2010. He served as editorial director until 2013 when he started The Company Dime. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

Mike Boult is senior vice president of corporate sales for Travel Leaders, one of the world's largest travel companies. He oversees all growth and retention resources for Travel Leaders Corporate and leads the team delivering business travel support to Travel Leaders Network Associates. Before joining Travel Leaders five years ago, Boult held various executive-level roles including chief commercial officer at Lanyon, president and CEO of StarCite, founder and CEO of eCLIPSE Advisors (acquired by American Express), and senior advisor to GroundRez.

David McDonald is global travel manager at Hogan Lovells International, a law firm operating in 45 countries. David joined the company after serving as global travel and expense consultant for Suez Water Technologies, as SVP for travel and events at Bank of America, and as senior procurement manager for business services and travel at PwC. McDonald also has experience as an airline contracting consultant with BCD Travel's Advito as well as American Express. He has experience with all travel spend categories, including airlines, hotels, travel management services, travel technology, meals, meetings, and ground transportation.

Related Topics: 2019 LCT East, business travel, Corporate RFPs, corporate travel, duty of care, industry education, keynote speakers, passenger safety, procurement, Safety, tradeshow preparation, tradeshows

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