Operations

Virginia Operation Lands Top Motorcoach Honor

News Reports
Posted on August 13, 2019
James River Transportation President Stephen Story (R) accepts the IMG Operator of the Year Award from IMG Chairman Gary Krapf last week at the association's annual meeting in Halifax, Nova Scotia. (photos: IMG)

James River Transportation President Stephen Story (R) accepts the IMG Operator of the Year Award from IMG Chairman Gary Krapf last week at the association's annual meeting in Halifax, Nova Scotia. (photos: IMG)

RICHMOND, Va. – James River Transportation was named Operator of the Year by the International Motorcoach Group (IMG) at its annual meeting held Aug. 6-9 in Halifax, Nova Scotia.

IMG chose James River Transportation because of its: Exceptional safety and maintenance, innovative approach to doing business, commitment to the local community, and unparalleled support for the travel and tourism industry.

A desktop award was presented to Stephen Story, president of James River, accepted a desktop award, but unique to IMG, a James River motorcoach was secretly transported to Nova Scotia where it was “wrapped” with a custom designed Operator of the Year theme. Diane Story Hall and Dr. L Woodrow Story, officers and partners, also secretly traveled to the event for the presentation along with other family members and company team members.

A James River motorcoach was custom wrapped with historical images from Virginia for the awards ceremony.

A James River motorcoach was custom wrapped with historical images from Virginia for the awards ceremony.

“With our tracking system, I generally know where all of our vehicles are," Story said while accepting the award. "I had to reset my phone recently and the tracking system app was never reinstalled. For months, my entire staff kept this secret from me. I was totally surprised and shocked. I also discovered that my app credentials were disabled just in case.”

The IMG is an invitation only partnership of the top motorcoach transportation companies in North America. Considered the elite of the industry, IMG members are committed to high levels of safety, service, and reliability. Being named Operator of the Year by IMG is regarded one of the highest honors that a  motorcoach transportation company can earn.

The IMG was established in 1996 by a small group of motorcoach companies in order to act like a small local company, but have access to resources that only the largest organizations have. James River was a founding member of the group, which has now grown to 55 companies.

The combined power of the IMG companies:

  • Provides tremendous buying power for vehicles, supplies and services.
  • Exceptional access to the best vendors and travel partners.
  • Allows the development of world class training systems.
  • Facilitates the sharing of best practices.

James River has received numerous safety awards, multiple innovative 0perator awards, and exceptional customer service recognition. The IMG Operator of the Year award is the company’s greatest achievement yet.

James River Transportation is a family owned full-service transportation provider and event planning organization with facilities located in Richmond and Norfolk. The company also has on-site operations at Richmond and Norfolk international airports. Services include motorcoach and minicoach transportation, airport transfers, transportation management, contract services, and convention shuttles. The company has been in business for over 90 years.

Source: James River press release

Related LCT article: Royal Coach Tours Wins IMG Award For 2018

Related Topics: honors and awards, International Motorcoach Group, James River, motorcoach operators, peer groups, Stephen Story, Virginia operators

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