Manager Proves Drive Leads To Upward Mobility

Lexi Tucker
Posted on May 29, 2019
Jenny Salas, operations and office manager for M&M Limousine and Bus Service

Jenny Salas, operations and office manager for M&M Limousine and Bus Service

CHICAGO, Ill. — When asked if being in the luxury transportation business was something they’ve always wanted to do, most people, unless they grew up in the industry, would say they didn’t even know it was a potential career path.

At first, Jenny Salas, operations and office manager for M&M Limousine and Bus Service, went to school for esthetics. However, once she started working for a limousine company, she quickly discovered logistics and customer service was her niche.

Moving Up

Salas started her industry journey at a different luxury transportation company as a dispatcher, and applied to become a nationwide affiliate manager for M&M after another dispatcher she knew told her about the job opening. At the time, it was a newly created position and she started at M&M in 2017.

She was impressed by the vast array of vehicles the company had, including sedans, SUVs, stretch limos, limo buses, shuttle buses, and motorcoaches. With 93 vehicles all owned outright, she knew she’d be working for a stable, reputable operation. M&M rotates its fleet every two years, so vehicles are always impeccable.

A few of their makes and models include Lincoln Continentals, Mercedes-Benz S550s, Chevrolet Suburbans, nine passenger Lincoln MKT stretch, 14 passenger GMC Yukon SUV limo, 22 passenger Cadillac Escalade SUV limo, Mercedes-Benz Sprinter vans, shuttle buses from 24 to 50 passenger models, limo buses from 22 to 45 passenger models, and Setra and MCI motorcoaches. The company serves retail and corporate clients, with corporate business growing steadily.

Growth Through Learning

During her time with the business, she’s learned you can’t always make everyone happy…especially working in transportation. “Things will go wrong on a daily basis, but you have to keep your head up and push forward. Make sure the clientele is happy, and that includes affiliates as well. You have to build relationships together, and create a bond where a customer will come back because of the experience they’ve had with you.”

She’s grown profesionally over the few years she’s been involved in the luxury ground transportation business, and loves how the women of the industry come together and accept new members with open arms. “It’s really inspiring that they are willing to teach you everything and anything they know to help you with your own career.”

Moving Forward

Getting M&M’s name out to the industry during her time as an affiliate manager helped her feel like she was making a difference in the company. “I remember calling people at first and they’d say ‘who’s M&M?’ We’ve been in business 20 years, but now that we have a social media presence and are doing more networking, we’ll only continue to grow.”

Salas has attended both LCT East and the International LCT Show, which have certainly helped her in helping build  the company and advance her career. 

Related Topics: affiliate networks, Chicago operators, customer service, eNews Exclusive, Illinois operators, women in the industry

Lexi Tucker Senior Editor
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