Industry Research

Internal Uber Report Reveals Stressed, At Risk Investigators

Posted on January 23, 2019
Who's driving you? (Photo:

Who's driving you? (Photo:

The internal investigators tasked with keeping Uber safe were overworked, underpaid, and at times emotionally traumatized as they struggled under the burden of nearly 1,200 cases every week, a confidential internal memo obtained by CNN says.

The 26-page memo, prepared by an outside risk management consultant, says as recently as May 2018, Uber's Special Investigations Unit was handling hundreds of cases every week. The team — which was made up of 60 investigators and 15 team leaders at the time — was tasked with handling the most severe incidents reported to the company in North America, including verbal threats, physical and sexual assault, rape, theft, and serious traffic accidents.

CNN Business article here

Related Topics: driver safety, passenger safety, research and trends, Safety, Safety & Insurance, TNCs, Uber, vehicle safety

Comments ( 2 )
  • Joe Jordan

     | about 8 months ago

    Lay down with dogs; wake up with fleas

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