New Jersey Group To Host Employee Accountability Expert

Martin Romjue
Posted on October 23, 2018
Richard Magid, a leadership coach and developer who is president of Soundboard Consulting Group in Montclair, N.J., headlines the LANJ meeting on Nov. 5 at LCT East in Atlantic City. (photo courtesy of Soundboard)

Richard Magid, a leadership coach and developer who is president of Soundboard Consulting Group in Montclair, N.J., headlines the LANJ meeting on Nov. 5 at LCT East in Atlantic City. (photo courtesy of Soundboard)

ATLANTIC CITY, N.J. — The standards for handling job performance are shifting beyond traditional modes in a workplace environment defined more by remote employees, use of email, new technology, and a young generational spike.

For luxury ground transportation companies, a chauffeur is a remote employee connected and tracked via technology.

An industry consultant and workplace accountability expert will detail those themes during the next meeting of the Limousine Association of New Jersey on Nov. 5 from 8 a.m. to 9:30 a.m. at Harrah’s Atlantic City during the LCT-NLA East Show. [see posted show schedule at conference site for room number]. Breakfast is included and all show attendees are welcome.

Richard Magid, a leadership coach and developer who is president of Soundboard Consulting Group in Montclair, N.J., regularly facilitates operator peer groups and helps limousine operations one-on-one. He is also the author of Small Shifts: Toward Collaborative Freedom, published in 2011. LCT recently asked him to preview his presentation:

Q: Please elaborate on what you mean by employees are more remote and there is enhanced fear of conflict.
A: It can be more challenging to hold remote employees accountable given their general lack of visibility; it is easier to hide “behind your screen” when your manager can’t walk by and check in on you. We live in a much more litigious culture. There is a greater fear of saying the wrong thing and having intentions questioned when all you are trying to do is get someone to meet your expectations. We see more “victim language” and less personal responsibility. Managers are being told to be very deliberate about documenting unmet expectations, poor behavior, etc…

Q: What are ways transportation operations can improve accountability beyond the typical annual reviews and reward/punishment approaches?  
A: Ongoing informal feedback between supervisors and their direct reports is most critical. We need to acknowledge and recognize good behavior while being very specific and timely with behaviors that need to change. It is also important to have open feedback loops where employees can provide feedback on what they are experiencing, where they need greater support, and clarity on what success looks like in their role.
Q: What are the primary management and assessment challenges that employers face with younger generations of employees?  
A: I will cover this in detail in my presentation. We need to shift from the “carrot or stick” approach to an “opportunity or exclusion” approach. The younger generation wants to have a voice, feel more purposeful in their work, and have a better work/life fit. It can be a great challenge to balance these needs against the greater demands of the marketplace; thinner profit margins, increased competition, a tight job market, etc.

Q: What role does increased access to data/technology play in employee accountability?
A: For example, GPS systems that allow fleet operators to monitor every move and metric on a vehicle). Technology does help raise the bar on accountability, but there is a very fine line between tracking every movement and the importance of building of an “ownership mentality” in employees that comes from a sense of personal responsibility/autonomy and the feeling of being trusted. I have seen an overabundance of technology cause feelings of disrespect and complacency.


Who Is Richard Magid?

Richard Magid founded Soundboard Consulting Group in 2000 to support business leaders and executives in building more productive and profitable companies through the ideals of collaborative leadership. With more than 25,000 hours of coaching experience, Richard is trained in advanced facilitation, conflict resolution and executive coaching. His strategic insights come from starting four companies and consulting with over 250 (for-profit and not-for-profit) organizations during the last 38 years.  

In 2011, he wrote his first book, Small Shifts Toward Collaborative Freedom, a thought-provoking book on how small shifts in your approach to leadership can literally change your business and your life. Magid earned a Bachelor’s degree in Accounting and a Masters in International Finance from New York University.

Contact Info: Richard Magid, President, Soundboard Consulting Group, 105 Grove St., Montclair, NJ 07042; (973) 334-6222 x102; [email protected]

Related Topics: Atlantic city, employee issues, employee management, industry consultants, LANJ, LCT-NLA Show East, limo associations, limo tradeshows, Limousine Association of New Jersey, New Jersey operators

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