Operations

Great Economy Leads To Worsening Customer Service

Posted on September 5, 2018
Good help is getting even harder to find.

Good help is getting even harder to find.

For three straight months, the number of vacancies at businesses nationwide has topped the number of unemployed people. This trend has wrought more than pay bumps and bonuses.

Shifts go unfilled, analysts say, and managers are lowering hiring standards to keep the doors open. At the same time, workers are quitting at the highest rate in 13 years for better opportunities — another sign the economy is favoring employees amid a scarcity of applicants.

The Washington Post article here

Related Topics: business management, customer service, economic outlook, employee issues, employee recruitment, employee retention, hiring, hiring chauffeurs, retaining chauffeurs

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