Operations

5 Tips For Legendary Social Media Customer Service

Posted on September 5, 2018
You company should have a person who's social media savvy to help serve your clients.

You company should have a person who's social media savvy to help serve your clients.

By 2020, customer experience is expected to become the most important way for brands to differentiate themselves in a crowded market, according to Walker’s “Customers 2020: A Progress Report.”

Considering this trend and the fact social media has arguably become one of the most important customer service platforms across industries, businesses must evolve their basic social community management models to deliver more sophisticated social customer care to continue to win in the marketplace.

Forbes article here

Related Topics: building your clientele, client feedback, customer service, difficult clients, Facebook, social media

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