Operations

Luxury Operators Turn Out In Droves For GBTA Convention

Lexi Tucker
Posted on August 15, 2018

Copies of the August 2018 issue of LCT, with the theme of business travel and the 50 largest fleets list, were distributed throughout the convention center.
Copies of the August 2018 issue of LCT, with the theme of business travel and the 50 largest fleets list, were distributed throughout the convention center.
SAN DIEGO, Calif. — The GBTA Convention 2018, held Aug. 11-15 at the San Diego Convention Center, saw upwards of 40 luxury transportation companies exhibiting and explaining among 1,300 business travel buyers the importance of duty of care and the peace of mind that comes with hiring a professional car service.

LCT caught up with numerous industry attendees and interviewed them on everything from how they are staying competitive and finding promising chauffeurs to trends they are seeing in the business travel realm.

Here's a sampling of attendee comments:

Dolly Jordan, director of business development, Royal American Transportation and Security Services, Sao Paulo, Brazil and Miami, Fla.: "In terms of business travel trends, we are seeing much more concern for duty of care. It’s critical for many companies. We’ve got young people who are asking their corporate offices 'how are you going to protect me out there?'. I know people who have actually asked 'what is your duty of care to me when I’m traveling, and what does that include?' when they are job hunting. They are actually staring to use it as a deciding factor when they are looking for a new job."

The A1A boys were ready to take on the crowd.
The A1A boys were ready to take on the crowd.
Ralph Duncan, executive VP of business development, London Towncars of New York, Long Island City, N.Y: "In terms of trends in the industry, I'm seeing a lot of consolidation. When it comes to trends with business travel, it's apparent that you really have to be getting out there and having face time with your clients. You have to take care of them beyond what’s expected. I go out and buy them cupcakes, see them in person, and chat with the executive assistants. I think now more than any other time you really have to have that personal touch, especially with your existing clients."

Rick Versace Jr., director of business development, A1A Airport & Limousine Service, Boca Raton, Fla.: "We are doing a lot more meetings and events than we ever did before for our corporate travel managers. I think they’ve tried to use TNCs for their events, and it doesn’t work out too well. They come to the realization very quickly. We haven’t really seen a drop in our business traveler clients due to TNCs by any means."

GBTA By The Numbers

  • Dawson Rutter and Tammy Saccoccio of Commonwealth Worldwide Executive Transportation represented their company as they do everything...together.
    Dawson Rutter and Tammy Saccoccio of Commonwealth Worldwide Executive Transportation represented their company as they do everything...together.
    Attendees came from 50+ countries, and a total of 7,000 attendees were expected to be roaming the show floor filled with nearly 400 exhibitors.
  • According to the GBTA, 95% of travel buyer attendees say the GBTA Expo influences which suppliers they select for their travel program.
  • Representatives from Leros Point To Point were all smiles at their booth.
    Representatives from Leros Point To Point were all smiles at their booth.
    On average, buyers anticipate their organization will select three new suppliers based on their interactions at the GBTA Expo.
  • Eight out of 10 exhibitors met their onsite exhibitor goals at GBTA Convention.
  • Seven out of 10 buyers are looking for new suppliers from the GBTA Expo floor.

Related Topics: business travel, California operators, corporate travel, GBTA, industry events, meetings and conventions, San Diego operators

Lexi Tucker Associate Editor
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