Kristen Carroll and Dave Verno of The LMC Groups got LCT East attendees thinking about how to set their businesses up for success in 2020.
After shattering his femur, he was on his back for nine months. Since he couldn’t drive, he took that time to make phone calls and foster relationships that lead him from being a one-car operator to the leader of a company that now runs 40 vehicles.
Get Out Of The Car
Everyone in the luxury transportation industry knows it’s not a nine-to-five day job. It doesn’t matter how big you are; you’re running that business 24/7/365.
“You can’t just be in the car all the time thinking that’s how you’re going to get bigger and survive,” Beaulieu says. It wasn’t until he broke his leg that he had this awakening. “I grew the business while I was on crutches.”
“I actually got my first big affiliate account from a company that was running an ad in LCT.” In terms of networking and education, he believes attending these shows is vital to growing your business.
Creating A Desirable Company To Work For
Beaulieu understands the struggle many operators are facing in this booming economy: Finding the right people to help you build your business. The chauffeur shortage is the worst he’s seen since he’s started.
“Old habits are hard to break. Yes, we are in the limousine business, but more importantly we are in the customer service business. If you keep that in mind as a new operator you’ll go far. You can have the cleanest car inside and out, but if your chauffeurs aren’t customer service oriented, you’ll have problems.”
One recent success is the purchase of his own building for the company. He’s remodeled it to have an open office concept and it has greatly improved communication and teamwork. Beaulieu believes having a great team also has been a key to the business’ growth and maintaining great customer relations.
Spicing Up The Fleet
Beaulieu’s fleet contains a healthy mix of sedans, SUVs, minicoaches, and vans. These include Cadillac XTS’ and Escalades, Mercedes-Benz s550s and Sprinters,
In the near future, they plan on moving towards the coach business. “We find that market has gotten bigger in the last four to five years, and we plan on leasing coaches to meet the demand,” he says. “It’s a different animal that’s not easy, but I’ve gotten guidance from the motorcoach operators in my 20 group who have been great mentors.”
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