
New England Holiday Event Adds To Season Of Generosity
Industry vendor sponsors and operators enliven the annual event with prizes, raffles, and donations.
![]() |
MIAMI BEACH, Fla. — The biggest threat to the luxury transportation business lies in the impulse of a customer hitting a button.
If customer service interactions don’t match the quality and high level of service offered, then prospective clients will go elsewhere where it’s easiest, such as Uber or Lyft.
“Every customer has a choice,” said Shep Hyken, a customer service and experience expert and bestselling author. “For a relationship, any service we create and want to deliver should feel personalized and customized.”
Hyken will present “Artificial Intelligence And The Customer Service Revolution” on Tuesday, April 1 during the LCT Technology Summit at The Miami Beach Edition Hotel.
Artificial Intelligence (AI) has evolved to the point where it can handle lower level, routine interactions in a friendly, accessible way, both inside and outside an organization. It is best deployed when it speeds up customer interactions and creates data-based “personas” that enable employees to recognize and service clients as individuals while also grouping them into specific, targeted marketing segments more likely to elicit business.
“You have data already, and need a system to use the data,” Hyken said in a pre-Summit interview with LCT. “Personalization is tied to AI because it can interpret the history of customers and compare them to others. If you have a big enough database and can spot certain customers similar to others, you can group them into 'personas' or 'buckets.'"
Research has found, for example, that live chat bots get higher returns on customer satisfaction surveys than static emailed survey forms, Hyken said.
Companies that implement A.I. are simply freeing their agents up to have better conversations at higher levels of issues, he said. “Many companies that implement A.I. don’t reduce staff. They use staff for better relationship building.”
In a ground transportation market disrupted by TNCs, the success of luxury service depends even more heavily on the quality of customer service communication and interactions. People like doing business with those who know them, listen to them, and appreciate them.
“It’s incumbent upon us to work on relationships, manage interactions, and make sure we give people reasons to come back.”
LCT SUMMIT REGISTRATION
Related Topics: artificial intelligence, building your clientele, business growth, client feedback, client markets, customer service, industry education, keynote speakers, LCT Summit, Miami Beach, networking
Industry vendor sponsors and operators enliven the annual event with prizes, raffles, and donations.
The International LCT Show will offer the latest insights from leaders in various industry segments.
eNews Exclusive: Bart van Leijden emphasizes quality and reliability over all else.
She was the daughter of the late company founder and industry leader Joe Cirruzzo Sr.
The Greater California Livery Association’s annual holiday event took on a more festive tone as the industry stands to benefit from measures that will ease business operations.
Good moods abounded Dec. 3 as the trade group celebrated regulatory successes that benefit the state's luxury transportation industry.
The industry consultancy is supporting the Dawson A. Rutter, III Scholarship Fund through a Facebook auction.
IN MEMORIAM: The Florida operator was beloved industry-wide and shared a wealth of experience and advice over the years.
The state association with the heft of a national one will host operators from around California and the nation on Dec. 3.
While the official deadline for submissions is Dec. 13, don't wait until the last minute to send in yours.
eNews Exclusive: Operator Vicki Shafer has been through a lot but never shied away from taking on a leadership role in her company and the industry.
LCT East Photo Gallery: Check out what you missed at this incredible show, and get ready for its new iteration in Philly next year.
eNews Exclusive: GGTI board member Kevin Hernandez speaks to why staying on top of innovations through connecting with others can improve the industry.
NOV./DEC. LCT: These industry members don’t just stay ahead of the curve — they set it.
NOV./DEC. LCT: Vince Robinson believes in working with other industry members to understand differences in culture and business.
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
Click on any state to see the latest industry news and events in that region.
Get the latest news and most popular articles from LCT delivered straight to your inbox.
Current newsletters: