Tech Summit Speakers To Hit All The Hot Topics

Martin Romjue
Posted on March 28, 2018
The Edition Hotel, site of the 2018 LCT Technology Summit, April 29-May 1 (photo courtesy of The Edition)

The Edition Hotel, site of the 2018 LCT Technology Summit, April 29-May 1 (photo courtesy of The Edition)

MIAMI BEACH, Fla. — Some conversations are meant to be had and should never be missed, especially when they directly affect a business.

At the LCT Technology Summit on April 29-May 1, speakers and attendees will confront the big questions and sweeping changes related to the long-term course of the industry. And attendees can count on being drawn into some overdue discussions.

Among highlights during the three-day luxury executive conference being held at The Edition hotel:

(photo: Chris Jones)

(photo: Chris Jones)

How Our Industry Should Capitalize On Driverless Cars: Chris Jones was one of the three founders of Canalys, a leading provider of consulting and market analysis for the high-tech industry, its work spanning IT, consumer electronics, and telecommunications. Recognized globally, its team members are respected and influential across such diverse sectors as smart mobile devices, IP telephony, and enterprise security and computing.

The Canalys brand has become synonymous with quality, timeliness, and accessibility among a prestigious client base that includes most of the world's leading technology brands and is based in the Americas office in Palo Alto, California.

In 2016, Chris launched the Autonomous Vehicle Analysis service. The service is the industry's first dedicated, global autonomous vehicles market analysis service. He leads a global team of analysts providing ongoing analysis of this highly dynamic and geographically diverse market.

Chris has given keynote speeches and moderated sessions at many industry conferences and has worked on numerous consultancy projects for Canalys clients over the years. He is regularly quoted in the influential business and trade press on mobility issues.

(photo: Shep Hyken)

(photo: Shep Hyken)

Artificial Intelligence And The Customer Service Revolution: Shep Hyken
is a customer service and experience expert and a New York Times and Wall Street Journal bestselling author who has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession on service.

AI is fast becoming the disruptor within the world of service. Shep will lead a hands-on discussion with top takeaways including the following:

• Customers crave personalization. Know the customer. Understand the customer. Don’t recommend the wrong items. What do they like? Stats show that customers buy more when the sale is personalized. It’s the ethical upsale.

• Generic promotions should no longer exist. Make sure you don’t give everyone the same blanket promotions. Create specific promotions based on the personal preferences of your customers; this not only can create an upsell, but customer loyalty.

• The goal within AI is to get to a point where every interaction can be handled through digital channels. Then it becomes up to the company to decide which interactions get handled by humans and which by non-humans.

(photo: Sam Maillikarjunan)

(photo: Sam Maillikarjunan)

Digital Marketing Growth Strategies:
Sam Mallikarjunan, executive strategist at HubSpot and PDP Instructor at Harvard University and the University of South Florida has this to say, “I specialize in ‘encouraging’ industries that have been resistant to change to get moving.”

In today’s economy, continual learning is not an option. The world of business is changing so fast that both future professionals and seasoned experts alike have to constantly push the bounds of what they know. Sam teaches the specific frameworks you’ll need to build modern growth engines for your businesses in the areas of digital marketing, inbound and consultative sales processes, growth marketing, management, and leadership.

(photo: LinkedIn)

(photo: LinkedIn)

How Do You Stay Relevant?
In this thinking lunch panel discussion, attendees will learn how to stay relevant and easy for their business customers, and what technologies are worth just unplugging. Alec Summers is the Chief Technology Officer for iCARS, powered by Alec previously served as the founder and CTO of Adusia Tech and was appointed as the lead development engineer for Robert Bosch GmbH's ALISA project (Acoustic Learning Integrated System). Alec possesses a Bachelor of Computer Science Degree from The Open University in Wales.



Related Topics: artificial intelligence, autonomous vehicles, building your clientele, customer service, driverless cars, industry leaders, innovative marketing, LCT Summit, leadership, luxury market trends, Miami Beach, networking

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