During the coaching session, Eltobgy will share information and participate in a question and answer session. Her talk will revolve around how to create a competitive edge for your company using the science of happiness and culture models of Zappos, an online shoe and clothing shop known for its stellar customer service tactics.
Eltobgy hopes attendees will learn ways to make their teams and clients more passionate, enthusiastic, and loyal, and will provide tips and techniques on creating an experience that fosters all of those traits.
“We’ll look at how to roll out a customer service plan so it’s authentically engaging,” Eltobgy said during a pre-show interview. “Everyone knows the 123s of excellence in customer service, but we are talking about creating that from the inside out; individual and team happiness also informs the happiness of your clients,” she said.
On Monday, March 12, operators will hear Delivering Happiness’ CEO and CHO (Chief Happiness Officer) Jenn Lim’s opening keynote “Make Happy Work,” which will address the keys to creating long term sustainable happiness. Eltoby’s session will delve into detail about how to use those keys to create a better client and team experience. “You’ll hear the ‘why’ and ‘what’ from Jenn, and I will focus on the ‘how,’” she said.
Lim will discuss why people are unhappy and disengaged, and Eltoby will explain how attendees as business owners can create a better customer experience in an authentic way. “There will be a lot more room for Q&A and interactivity. We’ll do an exercise where operators will get to build a culture vision to help them create the kind of culture they want.
“There’s an opportunity for owners to really understand what people care about and what inspires and shifts peoples’ behaviors and experiences,” she added. “The future for all businesses is not just that you provide great service, but that you create an experience that connects people and makes them happy. That’s going to be the competitive edge and differentiator: Getting people to put their cell phones down for five minutes and providing them with an experience that genuinely surprises and delights them.”
Speaker Bio: Who Is Shereen?
Shereen Eltobgy is an experienced development leader whose purpose driven work inspires individuals and organizations alike to seek happiness and freedom of self. She has helped people around the world unleash their potential to live, work, and thrive with passion and enthusiasm.
With an MBA in International Business from The Moore School of Business at USC, and extensive training and experience coaching interpersonal transformation, leadership development, and conscious communication, Shereen is a unique combination of social entrepreneur, global leader, mentor, and coach. She has led business development teams and initiatives for more than 15 years in top software companies and global leadership and human performance development firms.
Shereen is on the leadership team at Delivering Happiness, speaking around the world on the benefits of happiness and culture in the workplace as well as an advisor and faculty staff at the Self-Awareness Institute. Shereen has worked with organizations throughout the U.S., the Middle East, and in Europe.
Having lived, learned, and traveled around the globe, Shereen considers herself a student of the world. She draws on global philosophies and eclectic life experiences to inform her integrated approach to work and life, blending ancient wisdom with modern attributes. Committed to living her passions, she practices happiness everyday by laughing with her two sons, dancing and meditating, and inspiring others toward awareness, freedom, harmony, and happiness.
Source: Delivering Happiness Team Page
eNews Exclusive: Jordan Durieu started out with the TNC, but quickly realized it was time to provide service with higher standards.
Wendy Kleefisch of Brevard Executive Limousine talks about her involvement with the Central Florida Livery Association.
The Global Ground Transportation Institute is readying to serve all fleet sectors worldwide and help them grow business.
Q&A: Global Ground Transportation Institute executive director Sarah Gazi outlines the launch of an expansive resource for bus, limo, and fleet operators.
You don’t have to be a “bus guy” to tap the luxury group transportation market.
eNews Exclusive: John Cacaccio runs a family owned business with a focus on ethics.
This venue provides an engaging way for operators to use their photos and videos to inform a wide audience.
JUNE/JULY LCT: Luxury transportation operators share their struggles and concerns in the latest Fact Book.
JUNE/JULY Editor's Edge: The 2019-2020 Fact Book marks a new season for the industry and sets a positive agenda for the years ahead.
The industry leader received the honor from Queens Centers for Progress for her commitment to volunteer work.
E-News X-Clusive: Boris Pinchevsky has grown thanks to coaches and his devotion to running his business the right way.
2019 LCT Video Education Series: Supporting his colleagues and participating in his local association have brought prosperity to Chad Casey.
Chad Casey of Casey Corporate Transportation talks about how he went from pizza to limos, working with the airport, and the importance of working with your local association.
Profile: Running a small fleet luxury service and two food trucks offers complementary opportunities for this North Carolina operator.
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
Click on any state to see the latest industry news and events in that region.