AI Is Super-Charging The Customer Service World

Posted on November 28, 2017

Beyond virtual assistants and chatbots, AI is showing up in more common applications, such as messaging. Whether it’s texting, Facebook messaging, tweeting or using Whatsapp, the whole world is doing it. No matter the platform used, it’s becoming more common, and acceptable, to choose messaging as the communication tool of choice.

The reasoning behind it is evident. There’s a simplicity to messaging, especially when the platform is capable of moving the consumer from an interaction with the virtual assistant to a live engagement with a human agent.

Forbes article here

Related Topics: artificial intelligence, customer service, mobile technology, smartphone reservations

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