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Young Operator Puts Patience Into Practice

Lexi Tucker
Posted on October 18, 2017
Parke Qua, general manager of Company Car and Limousine
Parke Qua, general manager of Company Car and Limousine

CLEVELAND, Ohio — One quickly learns running a chauffeured transportation company requires a variety of skills; you must be ready for anything at any time, have an extreme amount of patience, and be able to think on your feet.

Parke Qua, recently promoted to general manager of Company Car and Limousine, has adapted fast and discovered the industry to be the right fit for his talents.

Three Steps Ahead

Something he has learned in his time working for the company is Murphy’s Law applies daily. “You can’t plan for whatever is going to come around and screw your day up, but you need to be ready for anything,” he says. He’s discovered he enjoys solving problems, and says to be successful in this business you must be able to expect the unexpected and keep your composure.

“I don’t dread coming into work to deal with issues; I acknowledge it’s the reason I’m there,” Parke Qua says. “I want to fix things in the most efficient way possible while keeping everyone happy. That includes our customers and staff, because if we have upset employees, that bleeds into how our clients will be treated. We train them to be as professional as possible, but people are people and it’s tough to separate work from emotion from time to time.”

Living Up To A Legacy

Qua finished his degree in political science and history at the University of Alabama in 2009, and first wanted to become a lawyer. After deciding he didn’t want to spend more time in school, he started looking for a job. His father, Steve Qua, owner of Company Car and Limousine, offered him work as a chauffeur. Within a few months, a reservationist position opened up and he learned a different aspect of the business. When his uncle and the company’s general manager left in July, it was time for Parke to put his knowledge to the test.

“It wasn’t something I had always wanted to do, but it also wasn’t something I definitely didn’t want to be involved in,” he says. “I knew it was an option, and I’m happy things worked out the way they have.”

Generation Advantage

As a Millennial, Qua believes with a greater understanding of tech comes more responsibility. “It was interesting to see the change of tone from when TNCs first burst onto the scene. In the beginning we were fine, but as time went on it became more of a threat,” he explains. “Had we embraced technology as an industry 10 to 15 years ago, we would have been on a more even playing field. We are getting there now, because the younger generation is more likely to adopt it and take some chances.”

When asked about his greatest success so far, he paused. “I was interviewing chauffeurs today, asked that same question, and didn’t stop to think about my own answer!,” he laughs. “At this point, just running the business successfully, dealing with any issues that arise, and doing my best to solve them is what I’m most proud of.”

As he gains more experience, he hopes to follow in his father’s lead and get involved at the national level with the National Limousine Association, where his father serves as board director, meet new people, grow the business, and improve the company’s app and website.

Related Topics: customer service, family businesses, LCTFast40, leadership, Millennials, National Limousine Association, Ohio operators, Steven Qua, WebXclusive

Lexi Tucker Associate Editor
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