Operations

Blacklane Adds Worldwide Airport Concierge Services

Posted on October 18, 2017
(file photo: Blacklane)
(file photo: Blacklane)

BERLIN – Blacklane recently acquired Solve, a platform to book global airport concierge services, to ease travelers’ airport anxiety around the world. It will go live in December.

Among its features:
• Curbside and airside passenger meet and greet.
• Fast-track security.
• Expedited customs and immigration.
• Connecting flight assistance.
• Lounge access.

“Frequent travelers’ most valuable asset is time, and airport procedures waste a lot of it," said Blacklane Co-founder and CEO Jens Wohltorf. "Concierge services save travelers time before and after flights while making the most out of the time spent in airports. This is a natural extension of Blacklane’s personal service and high-quality rides as it connects the dots between a comfortable flight and a comfortable ride.”

The deal makes door-to-door trips even smoother. Blacklane invented a way to book professional driver services as easily as flights and hotels. The company consolidated fragmented local service providers under a high-quality, customer-friendly experience. Its footprint spans more than 50 countries, 250 cities, and 500 airports.

Similarly, Solve unified global airport concierge services for business and leisure travelers. In less than a minute, they could book international and domestic assistance at more than 500 airports. Solve was founded last year and was selected to Y Combinator’s Summer 2017 batch.

“Airport concierge services have lacked a trusted name, a smart booking process and global scalability," said Solve CEO and Founder Blaine Vess. "Blacklane has proven its ability to solve these issues. This acquisition is good news for travelers, local service providers, and the future of our Solve platform.”

Travelers will be able to book Blacklane’s airport services, with or without airport transfers, in December.

Blacklane offers chauffeured service at fixed, all-inclusive rates. All drivers are commercially licensed and insured. Its multi-lingual 24/7 customer service team coordinates tens of thousands of quality cars in real time. Rides can be scheduled on its website or mobile apps, or via distribution and channel partners.

Related Topics: airports, apps, Blacklane, concierge, customer service, VIP service

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