While the numbers are hard to pin down, the reality is drivers don't make much when factoring out overhead costs.
SAUSALITO, Calif. --- The International Motorcoach Group (IMG) has partnered with the International Tour Management Institute (ITMI) to enable IMG members to receive ITMI training in customer service excellence at exclusive IMG discounts.
“We value the opportunity to use ITMI’s extensive experience in the tour and travel industry, to offer their exceptional customer service training for our members,” said Bronwyn Wilson, president of IMG.
ITMI CEO Ted Bravos said, “While all drivers receive continuous safety and driving skills training, we have recognized there is an opportunity to teach the effective handling of people related issues to increase professional behavior. The ITMI training helps the driver identify areas for enhancement such as understanding the psychology of group travel, the critical nature of the drivers’ interpersonal communication and problem-solving skills, maintaining a positive attitude, and keeping their cool.”
The training will also help build brand recognition, increase driver morale and retention, and give tips for handling the challenges on the road and long-distance travel.
For more than 40 years, ITMI has trained and certified travel and tourism professionals. For the past decade, ITMI has also developed custom training and certification for motorcoach drivers.
About ITMI: Since 1976, ITMI has been America’s premier training and certification program for travel and tourism professionals and travel staff. Information: Annemarie Osborne, [email protected] (949) 237-2906 or www.itmisf.com.
About IMG: IMG is the leading network of transportation providers in North America that provides premier ground transportation through high performance standards. This private group focuses on the areas of safety, maintenance, training, on road support, and customer service. Information: Bronwyn Wilson, (913) 906-0111; [email protected] or www.imgcoach.com.
Source: PRWeb press release
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