Operations

How Superficiality Destroys The Customer Service Experience

Posted on September 19, 2017

Forbes contributor Micah Solomon says what he's most worried about when it comes to the future of customer service is a creeping kind of self-fulfilling prophecy where the more we fret about human jobs being replaced by bots, AI, and tableside tablet ordering systems, the more we reduce or put a ceiling on the quality and intricacy of the current, human customer service performance that companies, and the humans employed by companies, deliver.

Forbes article here

Related Topics: artificial intelligence, business management, business trends, customer service, employee management

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