People

When The Going Gets Tough, Get Tougher

Lexi Tucker
Posted on September 27, 2017

Kick-off speaker and professional surfer Dean Randazzo
Kick-off speaker and professional surfer Dean Randazzo
ATLANTIC CITY, N.J. — This is not an easy industry to work in. Situations are constantly changing and you have to be prepared for anything that might go wrong. And chauffeured transportation runs 24/7/365, of course.

There are times you may want to give up, but the story of LCT-NLA East Show kick-off speaker and professional surfer Dean Randazzo will help you see why admitting defeat amid adversity shouldn’t be an option.

A New Jersey native, Randazzo has spent his whole life among the waves. According to his website, he represented Mainland Regional High School in Linwood, N.J., at a National Scholastic Surfing Association competition in California as an amateur surfer in 1989. He turned pro the following year after he earned the attention of the Association of Surfing Professionals during his performance at the 1990 Cold Water Classic.

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Ascending international rankings, he qualified for the ASP World Championship Tour in 1996, becoming the first New Jersey competitor to do so.

In 2001, Randazzo was diagnosed with Hodgkin’s Lymphoma, a form of cancer. Despite his worries of losing sponsorships, he announced this condition at a surf competition and worked toward making a difference in the lives of those going through the same hardship. The Dean Randazzo Cancer Foundation (DRCF) was established that same year to raise money for cancer research and bring cancer awareness to the surfing community. He has since gone on to continue to compete and win multiple competitions.

At LCT East, Randazzo will talk about his humble beginnings, the struggles of making the world tour, and the ups and downs of life. “I want to teach people how they can adapt that mindset to their businesses, as well as testify to the power of perseverance and confidence,” he says. “I just want to share my story; it’s my mission to get it out there and have it help others going through similar troubled times. Any group interested in stories like mine is a crowd I want to speak to.”

Information about Randazzo and his foundation: www.thedrcf.com.

Mission Statement Of The DRCF

The Dean Randazzo Cancer Foundation was created in 2001 with the mission to promote cancer awareness within the surfing community and provide financial support to people stricken with cancer as well as their families.

Jami Crouch, Premier Transportation of Dallas
Jami Crouch, Premier Transportation of Dallas
Employee Training Session Sneak Peak: Reservations / Customer Service

When: Sunday, Nov. 5, 2 p.m. to 2:50 p.m.

Speakers: Briana Candeub, Park Avenue Limousine of Trevose, Penn.; and Jami Crouch, Premier Transportation of Dallas

This session will include an overview of customer service starting from the hiring process. “You have to understand when you are hiring for a customer service representative, you are hiring for a personality and not necessarily a specific background. You can teach most individuals what we do, but you can’t teach personality,” Jami Crouch says. She and co-speaker Briana Candeub will discuss different ways to control calls by using time productively to manage overwhelming demand. This includes how to understand the client’s needs, asking the right questions, and what the right questions are to provide the best experience possible.

“There’s a way to take inbound calls and guide them the direction you want them to go without being rude or inappropriate, but also minimizing your time knowing the next phone call could be coming in,” Crouch says. “We’ll also include some pointers for quality control when checking and rechecking reservations, keeping people accountable, and properly confirming with emails and calls.”

Related Topics: Atlantic city, casinos, customer service, Harrah's, keynote speakers, LCT-NLA Show East, new jersey, reservations, staff training

Lexi Tucker Assistant Editor
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