Spending is estimated to advance another 7.1% in 2018 and will expand to $1.7 trillion total by 2022.
On July 27, the entire first floor of her office was underwater, but that was just the beginning. After spending much time looking into repairing infrastructure and replacing equipment, another flood hit her fleet operation in Leawood, Kansas, near Kansas City, Mo., on Aug. 21.
“I knew the office was in a flood zone since we are right behind a creek, but it’s usually pretty manageable,” Forgy said. “I was not expecting a flood of this magnitude, so this is uncharted territory for me and other property owners in the same area.”
All electrical outlets were under water, and her overnight and morning dispatchers (who had to get creative getting to work since all the major roads were closed) started by grabbing anything electronic they could get their hands on and headed to the second floor. They started the day operating on paper for an hour or two, while employees parked on a nearby residential street and walked down a hill to get to the office to help out.
“Luckily it’s not a very busy part of the year for us and not a single ride was missed,” Forgy said. She fortunately had flood insurance, as well as coverage on the contents of the building and vehicles, six of which were lost to the flood.
Every restoration company was booked solid, but Forgy was eventually able to get ServePro to help out. So many businesses were affected that they ended up sending people in from out of state to help repair and rebuild. “Every piece of porous furniture was totaled, and it took about nine days to clean the entire place. Just as I started working on selecting a contractor, finding new furniture, and as business started to get busier, the second flood hit,” Forgy said.
After all was said and done, her business sustained about $400,000 dollars in damage. “Insurance covers a lot of it, but there are deductibles to consider,” Forgy said. “If I lose a sedan that’s valued at $20,000 and have to buy a new one for $40,000, I lose.” That includes extra overtime she has to pay some employees. The good news is not one client was affected.
“We’ve had a lot of people who have reached out and expressed concern and said how impressed they’ve been that we haven’t missed a beat,” Forgy said. “My team got us through the biggest catastrophic event we have ever been through, and I am eternally grateful for their spirit and hard work.”
“Even if you lease, don’t assume your property policy includes floods; you need to ask what kind of losses you are covered on. You always want to have a disaster plan as far as your office and technology goes.”
One year, before they even knew the award existed, they won bronze for best ground transportation service. “We started to promote it with our clients as we were growing, and won gold for the first time in 2006,” Forgy said. Last year, silver went to Uber, but it wasn’t in the top three this year. Instead, all three awards in the category went to limousine companies; Agenda: USA won Silver and Kansas City Transportation Group won Bronze.
Industry leader Scott Solombrino calls the measure ‘crazy’ and a ‘crisis’ for luxury transportation operators.
The event provides a wide platform for the industry to promote its safety, comfort, and convenience advantages.
LMCPays will be the newest agent office for the major industry credit card processor.
AUG. LCT: A panel of operators learned all about handling operations during extreme natural events.
AUG. LCT: Here’s how to ease one of the most difficult transitions your operations may ever have to make.
AUG. LCT: The top operators in the luxury transportation industry who attended this year’s exclusive annual executive conference offer some best practices that can work in your operation.
A package of bills passed Aug. 8 will shake up for-hire transportation in New York City.
AUG. LCT Cover: Two-time Operator of the Year Award winner Harry Dhillon grows revenues by taking some risks.
eNews Exclusive: Johnny McBride would have never been exposed to the idea of a luxury transportation company if he hadn’t gotten his start as a part-time driver.
AUG. LCT: You find a way to be good all of the time instead of perfect some of the time.
Here are 13 steps you should follow after one of your cars is involved in a collision.
The city plans to enforce a limit on the number of private ground transportation vehicles allowed.
AUG. LCT: After April 1, 2018, drivers found out of compliance with electronic logging devices could be ordered out of service. Is your service at risk?
AUG. LCT: Affluent buyers are more likely to want an experience and a feeling, along with safety and convenience.
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