Operations

What Messaging Means For Future Of Customer Care

Posted on September 5, 2017

For years, the frustration of traditional customer service, be it phone or email, have pushed us all over the edge at one point or another. And for what?

The reality is most people have simple questions they want to ask a customer service representative and they just want a simple answer. Now. Not in 35 minutes while they listen to Justin Timberlake on loop. Enter the era of messaging.

Tech Crunch article here

Related Topics: customer service, mobile technology, smartphones, text messaging

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