Operations

5 Customer Service Stories Any Business Can Learn From

Posted on August 8, 2017
Photo via PEXELS user picjumbo.com

Photo via PEXELS user picjumbo.com

Wow customer service stories are essential to the growth–cultural and financial–of most companies in most industries.

Why do these over-the-top, creative acts of customer service matter? “Because stories are emotional transportation,” as Diana Oreck, a longtime leader in hospitality and customer service who is now EVP of Owner Experience for NetJets, puts it. “They’re powerful because they lead to folklore among our guests and, in the retelling, among employees as well. Service, at the end of the day, is all about making emotional connections, and there’s no way to make a connection faster than through a powerful story.”

Forbes article here

Related Topics: business management, company culture, customer service, How To, luxury hotels, VIP service

Comments ( 1 )
  • john michael

     | about 3 years ago

    I love this idea; going beyond what the client thinks is a boundary. Always looking for ways to engage and wow with more! Great article and well written, but do "companies" allow our service to go beyond just service?

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