Operations

Why Customer Service Should Mimic Driverless Cars

Posted on June 13, 2017

Photo via PEXELS user MyStock.Photos
According to the Bureau of Labor Statistics, 2.7 million Americans are employed in the customer service space. From an economic and labor perspective, a similar set of levels can help highlight the jobs (or portions of jobs) that will be left for humans to do. From a startup and tech perspective, this will highlight obvious areas where we can increase efficiency and productivity.

So what customer service roles can AI take on?

Venture Beat article here

Related Topics: autonomous vehicles, business management, customer service, driverless cars

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