Operations

How Does Oscar Fiasco Relate To Luxury Travel?

Posted on March 1, 2017

For owners of luxury travel businesses, good service means making each client feel like an Oscar winner (Wikimedia photo by Prayitno via Flickr.com)

For owners of luxury travel businesses, good service means making each client feel like an Oscar winner (Wikimedia photo by Prayitno via Flickr.com)

It was one of those times when you knew something was wrong and got a sick feeling in your stomach. Then you realized something had gone wildly, irreversibly astray and your brain felt like it was expanding outside of your head.

It made me realize how, when we’re in a luxury environment and something really slips up, we feel betrayed. I’m not talking about the little “oopses” that occur. I’m talking about when you encounter someone on a trip you paid a lot of money for, who just doesn’t care.

Travel Agent Central article here

Related Topics: client markets, customer service, Entertainment, luxury market trends, VIP service

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