Operations

How Authentic Customer Service And Hospitality Build Brands

Posted on December 20, 2016

Photo via PEXELS user Unsplash 
Micah Solomon of Forbes writes: "What you should be trying to create is a customer experience that actually touches your customers, rather than sounding like it’s out of a corporate playbook or box of scripts. Engaging your customers in a way that leaves a lasting and emotional memory is one of the best brand-builders around."

Forbes article here

Related Topics: Branding, business management, customer service, hospitality

Comments ( 1 )
  • john michael

     | about 3 years ago

    I want to create "that experience" that my client can't get else where, that makes me different, makes me stand out from all the other chauffeured vehicles. How does one do that when your on time(always), look sharp, great looking new car, and you are direct with the trip. In other words, pickup at the airport, take'em to the hotel, with clients less than 30 minuets, how do I stand out, to make them want me again?

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