Operations

Why You Need A Social Customer Service Strategy

Posted on December 2, 2016

Photo via PEXELS user WDnet Studio
Social media is all about communication, and it’s time for businesses to stray away from broadcasting and interact more with their audience. Your audience is using social media to talk about their daily lives and experiences, so what are you doing to take advantage of that?

If you want to see the best ROI for your social media efforts, you need to apply a customer service strategy to it. These are some of the biggest reasons why a social media customer service strategy is no longer optional.

Business 2 Community article here

Related Topics: Branding, customer service, Facebook, Facebook marketing, marketing/promotions, social media, social media marketing, Twitter

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