Spending is estimated to advance another 7.1% in 2018 and will expand to $1.7 trillion total by 2022.
Find out how it’s possible to motivate your employees to think and act like owners of your business without giving them stock or paying them more money by attending the General Session "Moving Employees From Compliant to Committed: Creating a Culture of Ownership in Your Company," on Monday, Nov. 14, from 9:30 a.m. -10:30 a.m. at LCT-NLA Show East at Harrah’s Resort in Atlantic City.
See LCT article on Randi Busse's presentation at the 2015 LCT East Show!
Renowned speaker, Randi Busse, founder and president of Workforce Development Group, Inc., a coaching and training organization that specializes in improving the customer experience, increasing customer retention and maximizing revenue, will challenge operators and staff to think in innovative ways when it comes to taking care of your customers.
“Close your eyes for a moment and imagine if every time your customers interacted with your company they felt valued, appreciated and treated as if they were your company’s only customer,” Busse says. “ I’ll bet they would not only continue doing business with your company but they would also tell their family and friends about your company as well. That fantasy can be your reality if you have a culture of ownership among your employees.”
You’ll also learn how to:
“A culture of ownership is one where employees feel like owners, act like owners, think like owners and are treated like owners, even though they may not actually have any formal equity in the company,” Busse explains. “The good news is you don’t have to give your employees shares of stock in your company to get them thinking and acting like owners. They don’t have to “be” an owner to “act” like an owner. However, there are some things you do need to do.”
The Show is only a week away! Don't miss out on incredible educational sessions, networking opportunities, and more! Click here to register.
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