Operations

How To Motivate Employees From Compliant To Committed

Tom Halligan
Posted on November 9, 2016

“It’s possible to motivate your employees to think and act like owners.” — Randi Busse
“It’s possible to motivate your employees to think and act like owners.” — Randi Busse
ATLANTIC CITY, N.J — Does the expression, “You can’t get good help these days” come to mind when you think about your employees? Are you worried about what your employees are doing and saying to customers when you’re not there?

Find out how it’s possible to motivate your employees to think and act like owners of your business without giving them stock or paying them more money by attending the General Session "Moving Employees From Compliant to Committed: Creating a Culture of Ownership in Your Company," on Monday, Nov. 14, from 9:30 a.m. -10:30 a.m. at LCT-NLA Show East at Harrah’s Resort in Atlantic City.

See LCT article on Randi Busse's presentation at the 2015 LCT East Show!

Renowned speaker, Randi Busse, founder and president of Workforce Development Group, Inc., a coaching and training organization that specializes in improving the customer experience, increasing customer retention and maximizing revenue, will  challenge operators and staff  to think in innovative ways when it comes to taking care of your customers. 

“Close your eyes for a moment and imagine if every time your customers interacted with your company they felt valued, appreciated and treated as if they were your company’s only customer,” Busse says. “ I’ll bet they would not only continue doing business with your company but they would also tell their family and friends about your company as well.  That fantasy can be your reality if you have a culture of ownership among your employees.” 

You’ll also learn how to:

  • Demonstrate the behaviors you want employees to emulate with customers.
  • Ensure your employees; know what great service looks like so they can deliver it.
  • Help employees connect the dots between their behaviors and the success of the business
  • Hold employees accountable for delivering the customer experience you expect them to deliver.

“A culture of ownership is one where employees feel like owners, act like owners, think like owners and are treated like owners, even though they may not actually have any formal equity in the company,” Busse explains. “The good news is you don’t have to give your employees shares of stock in your company to get them thinking and acting like owners. They don’t have to “be” an owner to “act” like an owner.  However, there are some things you do need to do.”

Time Is Running Out!

The Show is only a week away! Don't miss out on incredible educational sessions, networking opportunities, and more! Click here to register.

Related Topics: Atlantic city, continuing education, Harrah's, industry education, LCT Events, LCT-NLA Show East, limo tradeshows, Randi Busse

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