Spending is estimated to advance another 7.1% in 2018 and will expand to $1.7 trillion total by 2022.
This isn’t your traditional “sit and listen to a lecture” format: Attendees will sit at tables with other operators to discuss some very important and timely topics.
According to presenter Julie Dotan, owner of J & B Executive Transportation, Inc. in Detroit, Mich., the session will open with a discussion about fleet consistencies and how long different operators’ turnover rates are. “In regards to technology, we’ll be talking about software integration, how operators are joining or making apps, and we’ll also be touching on auto dispatch,” she says. “When it comes to customer service, we’re going to have a conversation about what kind of problems we’ve had dealing with affiliates, phone etiquette, and methods of re-confirming with your clients.”
Rick Versace, owner of A1A Airport & Limousine Service in Boca Raton, Fla., will also be presenting and says the session will cover what trends operators are seeing in the types of vehicles [not specific models or brands] being requested by clients. On the technology front, so much is changing that he wants to delve into what the benefits of changing with it are. “Our industry adapting to technology at a faster rate is really what is going to save us and keep our industry growing and thriving,” he says.
He also believes even though a lot of companies are moving toward high tech methods, companies shouldn’t eliminate the warm, fuzzy feeling one gets from providing good customer service. “Spending a little more time on the phone with your customers, calling them by name, and knowing their kids’ names; it’s the little things that make people loyal to you.”
Session take aways and benefits include:
For more information LCT-NLA Show East and to register, go here
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