New York Operator Sees Payoff Bringing Staff To LCT East

Tom Halligan
Posted on October 19, 2016
Legends Limousines’ CEO Robert Xavier understands the value of staff attending trade shows. He's shown here at the 2016 LCT Leadership Summit in Miami Beach, Fla., on May 22, 2016 (LCT photo)

Legends Limousines’ CEO Robert Xavier understands the value of staff attending trade shows. He's shown here at the 2016 LCT Leadership Summit in Miami Beach, Fla., on May 22, 2016 (LCT photo)

ATLANTIC CITY, N.J. — Successful limousine company CEOs and executives know “Big Ideas” don’t always come from the top down, but often from the bottom up.
Ensuring staff and management are properly trained is a given. But just as important is ensuring your workforce has the opportunity to attend industry shows that will stimulate fresh ideas to solve problems and enhance service.

“I bring my staff to the LCT shows because I need them to think outside the box,” said Robert Xavier, CEO of Long Island, N.Y.-based Legends Limousines. Xavier and his crew will be attending the upcoming LCT-NLA Show East, Nov. 13-15 at Harrah’s Resort and adjacent Waterfront Conference Center in Atlantic City.  

Xavier noted he takes his management team to the International LCT Show in Las Vegas and the rest of his staff attends the Atlantic City show, just a two-hour drive from Long Island. “It’s also important for staff to walk the show floor to see all of the new products and services, and to check out the vehicles that our competition uses so they understand the quality differences from our fleet,” explained Xavier.

He added it’s important for staff to attend sessions because “they come away with great takeaways that spark creativeness and innovation for the company.”

Xavier and his staff also have a game plan when they attend shows. “For example, I charged one manager to check out GPS exhibitors at last year’s Las Vegas show and make a recommendation on the best technology for the company…it’s all about having a well-educated staff that helps the company grow.”

In fact, this year’s LCT-NLA Show East offers a wide array of education sessions and Sunday training workshops for office staff, dispatchers, and chauffeurs.  In addition, your entire team will not want to miss Monday’s 9:30 a.m. General Session: “Moving Employees From Compliant to Committed: Creating a Culture of Ownership in Your Company,” presented by Randi Busse of the Workforce Development Group.

The staff training sessions are all grouped together on Sunday, the opening day of the show, which allows you to bring your team to attend these valuable sessions and experience the excitement and camaraderie of an industry trade show and conference.

The training courses are being held Sunday, Nov. 13, from 10 a.m. to Noon:

10 a.m. –11 a.m.: Chauffeuring 101: Defensive Driving

Description: So many aspects of your company depend on your chauffeurs practicing safe, defensive driving skills. You chauffeurs will learn the “Rules of the Road” to protect both your assets and your clients.

Presenter: Mike Barrato, Flyte Tyme Worldwide

10 a.m. –11 a.m.: Chauffeuring 102: Etiquette/Customer Service

Description:  Your chauffeur is the face of your company and can make or break your clients’’ experience. This session will teach new and veteran chauffeurs alike how to provide your clients with the service they expect and deserve.

Presenter: Barry Gross, Reston Limousine & Travel Service.

10 a.m. –11 a.m.: Dispatch Excellence

Description: A skilled dispatcher will ensure the right people are in the right place3 at the right time. Your dispatchers will learn how to put the pieces in place that will maximize your company’s efficiency and guarantee seamless operations.

Presenter: Jeff Shanker, RMA Worldwide Chauffeured Transportation

11 a.m.-Noon: Reservation and Phone Skills

Description: Your reservationist is the first contact both current and potential clients have with your company. Your reservationist will learn tips on how to ensure your business is providing a positive experience — the first and every time.

Presenters: Lauren Gulino, Gem Limousine Worldwide; Jonathan Erlich, Europe Limousine Service, Inc.

NOTE: Individual and group discounts are available, as well as affordable hotel rates. Due to Hurricane Matthew, the deadline for the group rate at Harrah’s has been extended until Oct. 28. For more information go here.

Related Topics: Atlantic city, continuing education, Harrah's, industry education, industry events, LCT Events, LCT-NLA Show East, limo tradeshows, new jersey, New York operators

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