Operations

6 Ways To Avoid Social Media Failure

Posted on October 12, 2016

Photo via PEXELS (freestocks.org)
Photo via PEXELS (freestocks.org)
When it comes to social customer care, 92.5% of companies are failing. That’s according to a study by Rational Interaction. You can’t grade customer service on a curve. It’s either good or it isn’t. It’s either stellar or mediocre, or even downright bad. Either you’re making your customer happy, or you’re not.

Here are six ideas on how to deliver amazing service through social media.

Forbes article here

Related Topics: client feedback, customer service, Facebook, online services, social media, social media marketing, Twitter

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