Operations

How To Improve Reservation And Phone Skills

Tom Halligan
Posted on October 5, 2016

Presenter Lauren Gulino, director of global business development for Gem Limousine Worldwide
Presenter Lauren Gulino, director of global business development for Gem Limousine Worldwide
ATLANTIC CITY, N.J. — Your reservationist is the first contact clients and potential ones have with your company.

At the LCT-NLA Show East Nov. 13-15, reservationists or employees who manage a reservation team will learn tips on how to ensure their businesses are providing a positive experience the first and every time the reservationist is on the phone with a client. 

Presenters Lauren Gulino, director of global business development for Gem Limousine Worldwide, and Jonathan Erlich, CEO of Europe Limousine Service, will lead a reservation and phone skills training session during LCT-NLA Show East on Sunday, Nov. 13, from 11 a.m. to 12 p.m. as part of four Employee Training Sessions at Harrah’s Resort and Waterfront Conference Center.

Presenter Jonathan Erlich, CEO of Europe Limousine Service
Presenter Jonathan Erlich, CEO of Europe Limousine Service
“We’ll touch on creating a positive front-end client experience, plus tips for properly training customer service representatives, telephone etiquette, material needed to make proper bookings, and how to turn a customer service team into an inside sales team and the importance of cross training employees,” Gulino said.

Added Erlich, “Our goal is to help operators and reservationists provide great customer service each and every call."

Early bird savings and group discount* deadlines end Oct. 21. Register now and save! Bring your team and get 10% off the 2nd person and 20% off the 3rd person. Information: www.LCTEAST.com.

 *Group registrations must be made at the same time to receive the discount, and registrants must be from the same company.

Related Topics: Atlantic city, continuing education, customer service, Harrah's, industry events, LCT Events, LCT-NLA Show East, new jersey, reservations, staff training

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