The annual LCT Operator of the Year Awards recognize the latest and most current in business achievement.
From uniformed chauffeurs who are drug and alcohol screened with thorough FBI background checks to dispatchers who track all vehicles in real-time, the company is more than ready to handle out-of-town clients.
Nicole Feely, director of sales and marketing, said farm-ins make up about 90% of their affiliate work, while farm-outs comprise about 10%. “Our chauffeurs are specifically trained on how to properly handle affiliate work. They never hand out any of our branded materials and make sure to authorize extensions of trips through the affiliate company.”
Her best piece of advice for handling affiliate work is to realize the importance of keeping lines of communication open. “In this business, things happen that are out of your control from time to time, and I think when you really communicate the reality of the situation, it’s received so much better by the affiliate. It’s really important to be honest.”
One of the changes Feely sees in affiliating is how companies are upping their service game to compete with TNCs. “What we are offering people is an experience, not just transportation. They can get transportation with a TNC. We have to show we are a better choice in every single aspect,” she explained.
“As luxury ground transportation companies, we’ve all had to go back and really revisit what that looks like. I believe the presence of TNCs has pushed us to become better service providers.”
Earth Limos & Buses decided to sign up for LCT Connect because it wants to support other businesses that understand the importance of supporting the NLA, Feely said.
“We want to work with other businesses that understand the value in attending the Shows and networking with like-minded operators. It’s my hope that LCT Connect will allow us to forge new relationships with other companies across the globe that we might not always be able to meet at the Shows.”
Feely’s husband and owner of the company, Lou Castro, knows a thing or two about supporting the industry: He formed the Nevada Bus and Limousine Association (NBLA) in Las Vegas about three years ago and looks forward to developing relationships with other local associations as well.
If you are looking for an affiliate who will treat you right, Feely said, “Look no further; we will be an extension of your brand.”
HIGHLIGHTS: This year’s streamlined event reminded operators of what really matters the most in serving ground transportation clients and each other.
The global network wins top honors for its chauffeured services.
Global communications director Adam Parken is interviewed by Forbes magazine.
In the months since going public, the TNC has made a series of cuts to its corporate workforce totaling more than 1,000 employees.
The Virginia-Beach based carrier recently received a city grant as it's set to provide two daily non-stop trips between the two regions.
Stephanie Carnes of The LMC Groups outlined how to excel with digital marketing during a recent GGTI webinar.
A panel at LCT East hosted by operator Nick Kokas explored possibilities industry tech providers are working toward making a reality.
The company now has vehicles at the Gaylord National Resort, the largest non-gaming convention center on the East Coast.
With tours to all parts of the U.S. and Canada and cruises that span the Caribbean, the company loves providing excursions.
While efforts were cut short, the enforcement actions provided valuable insights to everyone involved.
The secret to putting the strategy in place is to present it in ways that people want to pay more without demanding they do so.
The groups focus on gaining direct industry knowledge while saving the time and travel costs of in-person groups.
The independent magazine and trade show brand secures its future as the luxury ground transportation’s top professional business resource.
eNews Exclusive: While a vast network can expand your contacts, Mandy Cicero relies on instincts to guide her in leading a better company.
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
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