Operations

TNC Travesties Of The Week

Posted on March 11, 2016

Emergency Number For Uber Customers Exists, But Is Nearly Impossible To Find: Uber has an emergency phone number for passengers and drivers to get in touch with a human employee at the ride-hail company, according to a report in Inc. Thursday. The number, which has been operational since October, is only available in 22 cities and is only intended for non-911 related emergencies. The revelation comes after Uber faced questions about a "panic button" in the wake of a deadly shooting in Kalamazoo, Michigan by an Uber driver last month. The Verge article here.

Uber Won't Leave It's Florida Users Alone: Residents who open the Uber app today will see a message that reads "tap to vote for Uber." This leads to a second message: "Legislation currently blocked in the Florida Senate would allow all Floridians access to Uber." Users are then urged to register their support (green checkmark) or opposition (red x) to that statement.

This brings up a third, more existential message. "It's not hard to hold an up or down vote," it reads. " There are only three days left in the 2016 session for the State Senate to vote on allowing all Floridians access to Uber. A bill that would do just that passed the House 108-10, but Senate President Gardiner is refusing to even let the Senate take a vote." (Emphasis theirs.) The Verge article here. 

Related Topics: criminal incidents, Florida operators, passenger safety, TNC travesty, TNCs, Uber

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