Spending is estimated to advance another 7.1% in 2018 and will expand to $1.7 trillion total by 2022.
As corporations have been moving toward more efficient group travel, motorcoaches have been popping up in fleets and on company websites across the continent in order to meet the demand. To help operators who are new to the motorcoach business, LCT spoke with Diane Diebel of Hanover, Ontario’s Hanover Holiday Tours to learn how she selects coach operators for her tours.
Diebel said that Hanover Holiday Tours only considers operators who belong to either the American Bus Association or Ontario Motor Coach Association. Operators need to provide her with a comprehensive company profile so that she knows their fleet sizes, amenities, safety ratings, insurance eligibility and areas of operation.
She said that vehicle age and amenities are important but do not prevent her from selecting an operator. Certain basic amenities are a must, and these include:
Amenities such as leather seating or individual headsets are not considered essential, but they certainly don’t hurt. Driver training standards are also key factor in her decision, Diebel said. “We require our coach operators to provide proof of valid insurance to ensure their coverage is adequate and in place.”
Her priority as a tour operator is to find safe, friendly destinations that give her clients good value for their money. The transportation needs to be equally safe, friendly and of high value.
Tech-savvy operators also may have an advantage, since Diebel said that automation has “probably been the biggest contributor to efficiency and organization with our operation.” With the right tools, operators can make it easy for companies to choose them if they’re able to make doing business efficient and convenient.
“Beyond [all] that, I need to have a tour heading in their direction,” Diebel said. “If they know of special events or attractions in their area that inbound tourists may enjoy, and they point this out to me, I will know they really want my business.”
Look for more of the best advice from successful coach operators in the September/October issue of LCT Magazine.
— Michael Campos, LCT assistant editor
The event provides a wide platform for the industry to promote its safety, comfort, and convenience advantages.
LMCPays will be the newest agent office for the major industry credit card processor.
AUG. LCT: A panel of operators learned all about handling operations during extreme natural events.
AUG. LCT: Here’s how to ease one of the most difficult transitions your operations may ever have to make.
AUG. LCT: The top operators in the luxury transportation industry who attended this year’s exclusive annual executive conference offer some best practices that can work in your operation.
A package of bills passed Aug. 8 will shake up for-hire transportation in New York City.
AUG. LCT Cover: Two-time Operator of the Year Award winner Harry Dhillon grows revenues by taking some risks.
eNews Exclusive: Johnny McBride would have never been exposed to the idea of a luxury transportation company if he hadn’t gotten his start as a part-time driver.
AUG. LCT: You find a way to be good all of the time instead of perfect some of the time.
Here are 13 steps you should follow after one of your cars is involved in a collision.
The city plans to enforce a limit on the number of private ground transportation vehicles allowed.
AUG. LCT: After April 1, 2018, drivers found out of compliance with electronic logging devices could be ordered out of service. Is your service at risk?
AUG. LCT: Affluent buyers are more likely to want an experience and a feeling, along with safety and convenience.
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
Click on any state to see the latest industry news and events in that region.