Operations

U.K. Operator Aligns With Cruise Provider For Seamless Service

Posted on July 13, 2011
Royal Caribbean's Celebrity Eclipse is one of its cruise vessels serving the U.K. where passengers can select luxury chauffeured transportation from London-based Tristar Worldwide.

Royal Caribbean's Celebrity Eclipse is one of its cruise vessels serving the U.K. where passengers can select luxury chauffeured transportation from London-based Tristar Worldwide.

Royal Caribbean's Celebrity Eclipse is one of its cruise vessels serving the U.K. where passengers can select luxury chauffeured transportation from London-based Tristar Worldwide.
Royal Caribbean's Celebrity Eclipse is one of its cruise vessels serving the U.K. where passengers can select luxury chauffeured transportation from London-based Tristar Worldwide.

Tristar Worldwide Chauffeur Services joins with Royal Caribbean Cruises to offer luxury transportation for cruise ship passengers.

 

Tristar CEO Dean De Beer says the agreement with Royal Caribbean will help cruise ship passengers find reliable and ready luxury ground transportation to and from England's main port terminals.
Tristar CEO Dean De Beer says the agreement with Royal Caribbean will help cruise ship passengers find reliable and ready luxury ground transportation to and from England's main port terminals.

“Now they are telling customers, ‘we’ll look after you,’” De Beer told LCT.

The service is an optional extra and can be added to any of the Royal Caribbean Cruise packages for passengers travelling on the aforementioned ships or from a London airport, according to a Royal Caribbean news release. The door-to-door-service will allow customers to start their holiday early as their travel needs are taken care of from the moment they leave their front door.

The projected numbers of Tristar-related cruise client runs were not immediately available.

Tristar has handled ground transportation for cruise ship lines in the past, but this agreement marks the first such arrangement on a large scale and the first with Royal Caribbean, De Beer said. Tristar potentially could handle cruise ship-related business in the U.S. “We’d like to think it could happen in the U.S., but now we are getting the U.K. [service] up and operating, and then we’ll see where we can take it.”

Tristar has a complete U.S. operation based in Beverly, Mass., near Boston that is run by U.S. chief executive Michael Fogarty. Tristar has a combined European and North American fleet of 526 vehicles, according to the upcoming 2011 LCT 100 Largest Fleets List which is still being finalized. Tristar is tentatively ranked second on this year’s list behind Empire CLS Worldwide Chauffeured Services, based in Seacaucus, N.J.

The Volvo S80 sedan is one of the luxury vehicles in the Tristar fleet available to clients cruising with Royal Caribbean from the U.K.
The Volvo S80 sedan is one of the luxury vehicles in the Tristar fleet available to clients cruising with Royal Caribbean from the U.K.
The Volvo V70 wagon provides ample cargo space for all the luggage required by cruise ship passengers.
The Volvo V70 wagon provides ample cargo space for all the luggage required by cruise ship passengers.

“From a comfort perspective and luggage space, from a safety perspective, and of course commercially, the Volvos make sense for us,” De Beer said. “It is all a good fit. We have a fantastic relationship with Volvo. They are very flexible and they worked together with us and listened to our requirements.”

— Martin Romjue, LCT editor

Related Topics: customer service, Dean De Beer, Global operators, Tristar Worldwide Chauffeur Services, U.K. operators, volvo

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