Operations

How To Better Manage Customer Loyalty

Posted on June 26, 2015
Most companies would do almost anything to get a loyal customer. But that loyalty is a huge liability. A disaster waiting to happen.


Almost every company wants the benefits that come with loyal customers. Increased sales, word of mouth, higher prices–the works.

But most aren’t aware of the responsibilities attached to that loyalty. They don’t realize that customer loyalty is a lot like marriage. It comes with responsibilities and expectations.

Fox Business article here

Related Topics: building your clientele, client feedback, client markets, customer service, difficult clients, How To, VIP service

Comments ( 0 )
More Stories
An ROI (return-on-investment) on a moving vehicle is easy to understand, but difficult to keep consistent. (LCT image)
Article

A Walk Through Coach Profits

NOV. LCT: These simple return-on-investment formulas will help you truly see if your buses of all sizes are making enough money.