Operations

How To Better Manage Customer Loyalty

Posted on June 26, 2015
Most companies would do almost anything to get a loyal customer. But that loyalty is a huge liability. A disaster waiting to happen.


Almost every company wants the benefits that come with loyal customers. Increased sales, word of mouth, higher prices–the works.

But most aren’t aware of the responsibilities attached to that loyalty. They don’t realize that customer loyalty is a lot like marriage. It comes with responsibilities and expectations.

Fox Business article here

Related Topics: building your clientele, client feedback, client markets, customer service, difficult clients, How To, VIP service

Comments ( 0 )
More Stories
Article

Among The Leaders At The LCT Summit

AUG. LCT: The top operators in the luxury transportation industry who attended this year’s exclusive annual executive conference offer some best practices that can work in your operation.

Johnny McBride, owner of Lux Rides
News

Arizona Operator Goes From Gig To Good

eNews Exclusive: Johnny McBride would have never been exposed to the idea of a luxury transportation company if he hadn’t gotten his start as a part-time driver. 

Article

ELDs: Do You Really Need Them?

AUG. LCT: After April 1, 2018, drivers found out of compliance with electronic logging devices could be ordered out of service. Is your service at risk?