Industry Research

Travel Leader Calls Out Airlines On Crowded Flights, Delays

Posted on March 11, 2015

WASHINGTON -- U.S. Travel Association President and CEO Roger Dow commented March 11 on the spring travel forecast from Airlines for America:

“We obviously welcome the projection of increased travel demand over the next two years, which jibes with our own data. But just because the lines are longer at the DMV than ever before doesn’t mean they’re doing a good or humane job.


“My question for the Big Three airlines is: how do we make sure that capacity keeps up with demand? Every piece of evidence we have shows that our infrastructure is already straining under the current load, and that passengers are frustrated beyond words by overcrowded flights and delays in the terminal and on the tarmac. We also know consumers are traveling less than they otherwise would because of these problems. Where are the Big Three’s solutions?

“The travel community has said time and again that we need to work together to modernize and expand our system in order to maximize efficiency and let new carriers into the marketplace. We congratulate our friends the airlines for their increasingly robust revenue reports — we all want our carriers to be healthy and profitable. However, we’re alarmed that the Big Three seem determined to stamp out competition and cling to the status quo, which fundamentally harms the consumer, particularly as demand grows.”

The U.S. Travel Association is the national, non-profit organization representing all components of the travel industry that generates $2.1 trillion in economic output and supports 14.9 million jobs. U.S. Travel's mission is to increase travel to and within the U.S.

Source: U.S. Travel Association

Related Topics: airlines, business travel, corporate travel, customer service, U.S. Travel Association

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