Operations

2004 Business Traveler Survey Key Findings Offers Insight

LCT Staff
Posted on March 17, 2005

WASHINGTON, D.C. – The National Business Travel Association (NBTA), the Institute of Business Travel Management (IBTM) and the Travel Industry Association of America (TIA) have released 2004 Business Travelers Survey Key Findings: The Business Travel Industry and Travel Management, highlighting the importance of business travel to the travel industry, confirming that business travel is recovering, and shedding light on the value of corporate travel management. The 2004 Business Travelers Survey, a study of 2,043 adult business travelers in the United States, was conducted by the TIA and sponsored by the NBTA and the IBTM, NBTA's education and research foundation. Survey responses indicate a 3.8% increase in the number of domestic business travel trips taken in the fist six months of 2004 as compared to the same period in 2003. Similarly, in recent NBTA surveys, travel managers indicated that in 2004 they saw an increase in travel over 2003, and a majority said they believe corporate travel is currently recovering to levels seen in 2000. "We believe that U.S. business travel is finally in recovery and expect reasonably healthy growth over the next several years," remarked Dr. Suzanne Cook, senior vice president of research for the TIA. "During this time, U.S. companies will look for ways to maximize their effectiveness and minimize costs, and will increasingly look to things like new technologies and smart travel management to do so." Forty-four percent of business travelers report they must book business trips on their own, while 37% reported that they book travel in one of four ways: classified as managed travel programs – a central travel management department or on-site travel agency; a central travel management department plus company-wide booking software; an off-site travel agency; or an Internet-based travel agency.

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