Was the reaction too harsh? Or an important part of what is supposed to set luxury transportation providers apart from TNC drivers?
WASHINGTON, D.C. — Motorcoach charter service has always made sense for tour groups, sports teams, churches, schools, and other groups who need a convenient, cost-effective way to transport their large numbers. Conversely, corporate customers have traditionally looked to executive sedan service or company cars for their most frequent transportation needs.
Coach services have the potential to blend the high-level appeal of luxury sedan service with the capacity, value, and comforts of passenger buses. However, most operators agree — it’s a tough sell. "It’s a very difficult market to crack, because it really is an unusual sell," says Victor Parra, president of the United Motorcoach Association (UMA). Corporate customers may not initially perceive a motorcoach as the ideal mode of transport for their needs, he explains. "Now, having said that, it is clearly a higher-margin business, because once you persuade [corporations] it makes sense, price becomes somewhat elastic in that market," Parra says.
More operators are starting to take an interest in running buses with high-tech capabilities, with an eye toward capturing high-end customers like corporate executives. Tom Chezem, vice president of sales for the Setra brand at DaimlerChrysler Commercial Buses North America, says the number of units sold is not yet in the hundreds or thousands per year. "What we’re seeing is an increased interest in people wanting one to five of that type of vehicle [in their fleets]," he explains.
The major advantage for corporate clients is that this type of service offers both a mode of transportation and a workspace. "You’ve got to show people, because they’re so entrenched in how they do things, that you don’t have to lose a day of production," says Steve Haddad, owner, president and CEO of Bieber Tourways in Kutztown, Pa. "You get these people on with their laptops, and they can have a conference all the way."
Often buses geared toward executive transport are equipped with work areas that allow passengers to hold meetings or plug in their laptop computers, cell phones, or PDAs during the trip. Conference tables and custom seating as well as wireless Internet capability, TV monitors, or projector screens tailor this type of service to business travelers.
Getting a foot in the door requires knowledge of your local area, a little creative thinking, and energetic outreach to potential customers. Making a connection with corporations to solicit a business partnership requires an understanding of the hurdles that stand in the way, particularly the perceived stigma against buses versus other modes of transportation. Operators who choose to pursue the corporate segment will need to build a comprehensive marketing plan, perhaps dedicating one or more sales staff to corporate outreach.
Sander Kaplan, president of A Candies Limousine in Gainesville, Fla., who has been in the limousine business for 21 years, saw a demand for coach services in the area. The company has concentrated mostly on limousine business, but last year purchased two 56-passenger Prevost motorcoaches and a Krystal KK38 limobus. "I wanted to start a new revenue stream because the limousine business is flooded in our area," Kaplan says. He invested $500,000 in starting up the motorcoach service, branding it under a new company called A Candie’s Coachworks Inc.
"A lot of limo operators are getting into midsized buses," he explains. "It used to be the H2, then the Chrysler 300, and now it’s buses. I went a step further. We want to be a transportation company."
To that end, Kaplan did a market study to determine the viability of adding coaches to his fleet. He decided he would be able to run the service out of the same office, just adding a phone line to handle the additional calls and a website to advertise the new service separately.
BostonCoach and its affiliates serve over 30 countries worldwide with a fleet that includes luxury sedans, limousines, vans, minibuses, and motorcoaches, offering both transportation and event management services. According to Lisa Allen, senior vice president of marketing, motorcoaches make sense for corporate clients transporting groups to board of director meetings or other larger events. "We’ve been in the business of supplying corporations with transportation for over 20 years," she says, and over that time, the company has expanded from executive sedan service to introducing other vehicles types, such as SUVs, vans and minibuses. Allen says some of the minibuses feature swiveling leather conference seats and a conference table.
Allen echoes other operators, saying that soliciting clients requires extra effort. "There are some people who will call and ask for information about our services, and there are other companies that we target for outreach by our sales force," she says. Many of BostonCoach’s clients are on the Fortune 500 list, she says. "At the same time, however, we number among our clients many smaller firms who nonetheless have a need for, and recognize the value of, a high-end transportation partner," says Allen.
In doing so, Allen says that these partnerships have led to providing corporate clients with a broader spectrum of services. BostonCoach took its involvement in the corporate segment to the next level, developing a full range of event management services, even dedicating a specialized mobile dispatch unit to coordinate on-site transport needs. With a trained dispatch and reservations supervisor onboard, the vehicle serves as "an onsite travel desk to be able to supply even better real-time service about where vehicles are and who needs to get where," Allen says.
"Management services can include everything from keeping track of who needs to go where, when and in which vehicle, to coordinating with security, providing valet parking if necessary or supplying meet-and-greet services," says Allen. "In other words, we supply, in addition to transportation, those management services that will help support executives on the go to focus solely on the work they want to accomplish and not be distracted."
Source: Metro Magazine
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