Operations

HALLOW-SCARE! Uber Customer Reports HellishTwo-Hour Ride

Posted on October 15, 2014

An Uber passenger in Los Angeles says her driver recently took her on a frightening ride that was nearly 20 miles out of the way to a dark, abandoned parking lot before bringing her home. And when the woman told Uber's customer service about the harrowing incident, she claims they glossed over the fact that she was kidnapped and only apologized for the “inefficient route.”

Full story at laist.com.

CNET article: Uber Disputes Kidnapping Claims

Related Topics: client feedback, criminal incidents, driver behavior, industry regulations, Los Angeles operators, mobile technology, TNCs, Uber

Comments ( 4 )
  • Umar

     | about 4 years ago

    LCT it makes you look stupid putting up these nonsense Uber stories. there is plenty of good reporting that you already do why cheapen the appeal with stuff like this. uber is not going anywhere let's face it, there is enough business for uber style on demand car service and regular limo sedan service.

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