Spending is estimated to advance another 7.1% in 2018 and will expand to $1.7 trillion total by 2022.
Rick Cavalieri, general manager of BostonCoach, and member of the NELA board of directors, explained that “little” things matter, such as chauffeurs checking the rear seat for left-behinds, and working hand-in-glove with dispatch to make sure there are no glitches while on a run.
He also told operators to make sure chauffeurs communicate with dispatch to let the client know exactly where the chauffeur is and if there is a problem, dispatch can communicate up-to-date information for the client to relieve anxiety.
“If your driver is forced to circle the airport terminal and that takes 10 minutes, dispatch needs to know that if the client is outside and the driver is not there,” Cavalieri said. He also stressed that chauffeurs should learn to read the body language of a client so they can adjust their routine. “If a client doesn’t want to talk, then don’t initiate a conversation, or if you see a client looking tired after a long flight, chauffeurs should do what they can to make him/her feel more at ease,” he added.
Cavalieri also stressed that chauffeurs should always be prepared before a pickup by confirming passenger details, the route, or any other potential problem that could occur before the client steps into the car.
Regarding safety, “never compromise” he said. “Nothing should jeopardize safety and that needs to be reinforced to chauffeurs."
Industry leader Scott Solombrino calls the measure ‘crazy’ and a ‘crisis’ for luxury transportation operators.
The event provides a wide platform for the industry to promote its safety, comfort, and convenience advantages.
LMCPays will be the newest agent office for the major industry credit card processor.
AUG. LCT: A panel of operators learned all about handling operations during extreme natural events.
AUG. LCT: Here’s how to ease one of the most difficult transitions your operations may ever have to make.
AUG. LCT: The top operators in the luxury transportation industry who attended this year’s exclusive annual executive conference offer some best practices that can work in your operation.
A package of bills passed Aug. 8 will shake up for-hire transportation in New York City.
AUG. LCT Cover: Two-time Operator of the Year Award winner Harry Dhillon grows revenues by taking some risks.
eNews Exclusive: Johnny McBride would have never been exposed to the idea of a luxury transportation company if he hadn’t gotten his start as a part-time driver.
AUG. LCT: You find a way to be good all of the time instead of perfect some of the time.
Here are 13 steps you should follow after one of your cars is involved in a collision.
The city plans to enforce a limit on the number of private ground transportation vehicles allowed.
AUG. LCT: After April 1, 2018, drivers found out of compliance with electronic logging devices could be ordered out of service. Is your service at risk?
AUG. LCT: Affluent buyers are more likely to want an experience and a feeling, along with safety and convenience.
The world's No. 1 online marketplace and trader for professional chauffeured and chartered vehicles, including all types of motorcoaches, buses, vans, stretch limousines, sedans, SUVs, exotics, and classics. New and used vehicles are available from sellers across the nation.
The best online networker to find quality affiliates worldwide and market your company.
Click on any state to see the latest industry news and events in that region.