Operations

Airlines Want To Nickel & Dime Passengers And Not Tell About It

Posted on May 30, 2014

You wouldn't get on a flight without knowing its destination. But the airline industry seems to think you want to shop for tickets without knowing how much they will cost.

USA Today editorial here

Related Topics: airlines, business travel, customer service, taxes

Comments ( 0 )
More Stories
Article

How To Get Clients To See Value In Your Rates

NOV. LCT: We fear our own prices when comparing ourselves to TNCs, but we don’t compete with them any more than Marriott does with a Motel 6. Learn how to justify your rates without guilt.

News

2018's Luxury Travel Trends

Among the highlights for next year is a focus on far-flung destinations along with international trips of two weeks or more.

Article

The Art Of Sales

NOV. LCT: In the battle to obtain new clients and retain loyal ones, only those who know the best ways to reach, connect with, and educate them will survive.

Article

How To Handle Conflicts Of Interest

NOV. LCT: Forming relationships with your customers is a vital part of retaining them. But how do you ensure you and your employees never cross the line of professionalism?